Resident Experience & Community Manager

North Shore Gardens; Charleston (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

North Shore Gardens is seeking a Resident Services Manager to deliver exceptional customer service to residents, guests, and vendors, acting as the face of the property and promoting community. You will work with property managers to ensure the highest quality experience.

Responsibilities include welcoming environment, coordinating events, managing social media and newsletters, responding to resident concerns within 24 hours, and leasing prospects. Some evenings and weekends required.

Qualifications

• Experience in customer service or hospitality preferred.
• Ability to connect residents and foster community.
• Flexible to work evenings and weekends.
• Strong communication and organizational skills.

Responsibilities

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events. Minimum of one event per month.
• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in.

Skills

Interpersonal skills

Communication skills

Organization skills

Writing skills

Computer skills

Job description

North Shore Gardens is seeking a Resident Services Manager to deliver exceptional customer service to residents, guests, and vendors, acting as the face of the property and promoting community. You will work with property managers to ensure the highest quality experience.

Responsibilities include welcoming environment, coordinating events, managing social media and newsletters, responding to resident concerns within 24 hours, and leasing prospects. Some evenings and weekends required.