Upscale Resident Experience Manager

North Shore Gardens; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid holidays

Vacation time

Continued training

Advancement opportunities

Generous commission structure

Job summary

North Shore Gardens is seeking a full-time Resident Services Manager for our Charlotte, NC apartment community. You will lead a high-energy team to deliver exceptional resident service, foster a strong sense of community, and coordinate monthly events.

The role includes managing resident relations, communications, and vendor interactions under the Property Manager's guidance. The position emphasizes ongoing training, advancement opportunities, and a competitive compensation package with benefits

Qualifications

• Polished, engaging and energetic leaders with management experience.

Responsibilities

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire broad knowledge of the community and surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community and connect residents to one another.
• Coordinate all resident events, minimum one per month.
• Manage social media and reputation engagement; oversee monthly newsletter distribution.
• Address resident concerns within 24 hours using the Kingsley platform.
• Greet, tour and lease to prospects and respond to leads.

Skills

Leadership

Customer Service

Interpersonal Skills

Communication

Organization

Computer Skills

Tools

Kingsley platform

Job description

North Shore Gardens is seeking a full-time Resident Services Manager for our Charlotte, NC apartment community. You will lead a high-energy team to deliver exceptional resident service, foster a strong sense of community, and coordinate monthly events.

The role includes managing resident relations, communications, and vendor interactions under the Property Manager's guidance. The position emphasizes ongoing training, advancement opportunities, and a competitive compensation package with benefits