Assistant Property Manager

West Shore; Charleston (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

West Shore is seeking a Resident Services Manager to ensure a high-quality living experience for residents. You will work with the property team to create a welcoming environment and promote community engagement across the property.

The role includes coordinating events, overseeing communications, and ensuring timely responses to resident concerns, while delivering moves-in and renewal gifts and maintaining strong resident relations.

Qualifications

• Understand the needs of the resident population and property.
• Flexible to evenings and weekends as needed.
• Able to manage multiple tasks and coordinate with a team.

Responsibilities

• Provide an open and welcoming environment for residents, guests, and vendors to promote retention.
• Acquire knowledge of the community and surrounding area.
• Maintain logs of resident issues and services provided.
• Assist with lease violations under supervision of the Property Manager.
• Prepare and deliver move-in and renewal gifts.
• Foster a strong sense of community and identity for the property.
• Coordinate all resident events (minimum once per month).
• Manage social media and reputation management; oversee monthly newsletters.
• Oversee Kingsley platform and address concerns within 24 hours.
• Greet, tour and lease to prospects and respond to leads.

Skills

Interpersonal skills

Communication

Organization

Writing

Computer skills

Job description

Resident Services Job Description Summary

The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.

ESSENTIAL JOB DUTIES

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
• Acquire a broad knowledge of the community and the surrounding area.
• Prepare and maintain log of resident issues and services provided.
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
• Prepare and deliver move in and renewal gifts.
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
• Coordinate all resident events. Minimum of one event per month.
• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
• Manage Kingsley platform and address any resident concerns within 24 hours.
• Greet, tour and lease to prospects as well as respond to any leads that come in.

COMPETENCIES

• Understand the needs of the resident population and property in which they live.
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
• Flexibility and ability to manage a complex workload in varied work environments
• Strong interpersonal, communication, organization, writing and computer skills

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.