Property Manager: Lead Operations, Growth & Resident Experience

Vest Residential; Richmond (VA); On-site; USD 55,000 - 90,000; Full time

Job summary

Vest Residential is seeking a Property Manager to oversee day-to-day operations of an assigned apartment community in Richmond, VA. You will lead the onsite team, manage budgets, and ensure service quality while complying with laws and company policies.

The role requires strong oversight of leasing, rent collection, vendor management, and maintenance coordination. You’ll report to the property leadership and drive occupancy and revenue goals through effective operations.

Qualifications

• Strong understanding of property management best practices and regulatory compliance.
• Experience leading onsite teams and coordinating maintenance.
• Ability to develop and monitor budgets and financial reports.
• Proven track record in leasing, rent collection, and vendor management.
• Excellent communication with residents, owners, and staff.

Responsibilities

• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.
• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.
• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
• Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.
• Assist at other properties when the need arises to include supporting existing team members, training new team members, and identifying challenges while offering guidance and assistance.

Skills

Property management

Team supervision

Budgeting

Financial analysis

Communication

Customer service

Maintenance coordination

Education

High School diploma

Tools

Yardi

One Site

Microsoft Excel

Job description

Vest Residential is seeking a Property Manager to oversee day-to-day operations of an assigned apartment community in Richmond, VA. You will lead the onsite team, manage budgets, and ensure service quality while complying with laws and company policies.

The role requires strong oversight of leasing, rent collection, vendor management, and maintenance coordination. You’ll report to the property leadership and drive occupancy and revenue goals through effective operations.