Resident Experience & Community Lead

Brighthaven; San Rafael (CA); On-site; USD 62,000 - 71,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Avanath is seeking a property-management professional to oversee a community with focus on resident satisfaction, sustained financial performance, and team leadership. The role requires building relationships with residents, staff, vendors, and partners while upholding regulatory compliance and company standards.

The incumbent will lead on-site operations, manage budgets, and drive retention programs to ensure a high-quality living environment and adherence to all policies.

Qualifications

• 5-7 years of experience in the property management industry.
• 2+ years of experience as a community/property manager.
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and Tax Credit qualifications required.
• Strong interpersonal, verbal, and written communication skills
• Capacity to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance
• Familiarity and ability with Microsoft Office (Word, Excel, PowerPoint), internet, and email

Responsibilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement a system for providing all necessary services to residents, including the immediate acknowledgment and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure, confidential file for each resident.
• At all times, must understand the current financial health of the assigned community by regularly reviewing thecommunity budget comparison.
• Produce financial growth or gains for the community through marketing and leasing new and turnover residential units, as well as additional lines of revenue.
• Manage and execute all budgets, rent rolls, projections, and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare the Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and communicate between multiple departments (when applicable)
• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Coordinate and oversee on-site operations, including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.
• Promote high-performing team execution through regular feedback, training, and development.
• Empower collaboration and inclusivity, building trust and transparency.
• Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners, and team members.
• Regularly assess employee performance through on-the-spot feedback and the performance review process
• Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.
• Respond to any team member’s concern, maintenance condition, resident problem, breach of security, and/or emergency.
• Create and supervise the schedules of all personnel to ensure maximum operational efficiency.
• Ensure the community's curb appeal is immaculate at all times.
• Adherence to Property Management Rules, Regulations, and Guidelines
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Meet compliance and eligibility requirements as established by the appropriate local, state, and/or federal agencies.
• Ensure proper procedures are followed as detailed in the employee and management handbooks.
• Respond to any potential housing violations and liability concerns regarding the community.
• Seek approval and guidance from the Regional Manager within specified parameters.

Job description

Avanath is seeking a property-management professional to oversee a community with focus on resident satisfaction, sustained financial performance, and team leadership. The role requires building relationships with residents, staff, vendors, and partners while upholding regulatory compliance and company standards.

The incumbent will lead on-site operations, manage budgets, and drive retention programs to ensure a high-quality living environment and adherence to all policies.