Resident Experience & Admissions Specialist

CareCore Health; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Job summary

CareCore at Margaret Hall in Cincinnati seeks a friendly, organized Customer Experience Coordinator to support residents, families, visitors, and referral partners while assisting admissions, marketing, and overall facility operations.

This role focuses on creating a welcoming first impression, handling inquiries, coordinating room readiness for new residents, and collaborating with Admissions, Nursing, Therapy, Social Services, and leadership to ensure smooth census growth and exceptional

Qualifications

• High school diploma or GED required.
• 1+ year of customer service, healthcare reception, admissions support, or related healthcare experience preferred.
• Excellent communication and interpersonal skills.
• Strong organization and multitasking abilities.
• Professional, friendly, and customer-focused demeanor.
• Strong Microsoft Office skills; EMR/CRM experience preferred.

Responsibilities

• Serve as primary contact for residents, families, visitors, and partners.
• Create welcoming, professional first impression.
• Answer calls, respond to inquiries, and assist with walk-in requests.
• Support the Director of Marketing with referrals, inquiries, tours, and follow-up communication.
• Assist with admissions efforts and census growth.
• Coordinate and monitor room readiness prior to new resident admissions.
• Serve as our First Impressions Champion, ensuring entrances and spaces are welcoming.
• Assist with resident and family engagement programs and facility events.
• Maintain welcome packets, marketing materials, and informational resources.
• Collaborate with Admissions, Nursing, Therapy, Social Services, and leadership.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service

Microsoft Office

CRM/EMR experience

Education

High school diploma or GED

Tools

Microsoft Office

EMR/CRM systems

Job description

CareCore at Margaret Hall in Cincinnati seeks a friendly, organized Customer Experience Coordinator to support residents, families, visitors, and referral partners while assisting admissions, marketing, and overall facility operations.

This role focuses on creating a welcoming first impression, handling inquiries, coordinating room readiness for new residents, and collaborating with Admissions, Nursing, Therapy, Social Services, and leadership to ensure smooth census growth and exceptional