Customer Experience Coordinator

CareCore Health; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k)

Job summary

CareCore at Margaret Hall in Cincinnati seeks a friendly, organized Customer Experience Coordinator to support residents, families, visitors, and referral partners while assisting admissions, marketing, and overall facility operations.

This role focuses on creating a welcoming first impression, handling inquiries, coordinating room readiness for new residents, and collaborating with Admissions, Nursing, Therapy, Social Services, and leadership to ensure smooth census growth and exceptional

Qualifications

• High school diploma or GED required.
• 1+ year of customer service, healthcare reception, admissions support, or related healthcare experience preferred.
• Excellent communication and interpersonal skills.
• Strong organization and multitasking abilities.
• Professional, friendly, and customer-focused demeanor.
• Strong Microsoft Office skills; EMR/CRM experience preferred.

Responsibilities

• Serve as primary contact for residents, families, visitors, and partners.
• Create welcoming, professional first impression.
• Answer calls, respond to inquiries, and assist with walk-in requests.
• Support the Director of Marketing with referrals, inquiries, tours, and follow-up communication.
• Assist with admissions efforts and census growth.
• Coordinate and monitor room readiness prior to new resident admissions.
• Serve as our First Impressions Champion, ensuring entrances and spaces are welcoming.
• Assist with resident and family engagement programs and facility events.
• Maintain welcome packets, marketing materials, and informational resources.
• Collaborate with Admissions, Nursing, Therapy, Social Services, and leadership.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Customer service

Microsoft Office

CRM/EMR experience

Education

High school diploma or GED

Tools

Microsoft Office

EMR/CRM systems

Job description

CareCore at Margaret Hall is seeking a friendly, organized, and service-driven Customer Experience Coordinator to join our team! This position plays an important role in creating an exceptional experience for our residents, families, visitors, and referral partners while supporting admissions, marketing, and overall facility operations.

Schedule:

Thursday-Monday

10am-6pm

OR

Friday-Monday

10am-8pm

Responsibilities

• Serve as a primary point of contact for residents, families, visitors, and community partners
• Create a welcoming, professional, and positive first impression
• Answer calls, respond to inquiries, and assist with walk-in requests
• Support the Director of Marketing with referrals, inquiries, tours, and follow-up communication
• Assist with admissions efforts and census growth
• Coordinate and monitor room readiness prior to new resident admissions
• Serve as our First Impressions Champion, helping ensure entrances, common areas, and customer-facing spaces are welcoming and presentable
• Assist with resident and family engagement programs and facility events
• Maintain welcome packets, marketing materials, and informational resources
• Collaborate closely with Admissions, Nursing, Therapy, Social Services, and facility leadership
• Maintain resident confidentiality and follow HIPAA and CareCore policies

Requirements

• High school diploma or GED required
• 1+ year of customer service, healthcare reception, admissions support, or related healthcare experience preferred
• Excellent communication and interpersonal skills
• Strong organization and multitasking abilities
• Professional, friendly, and customer-focused demeanor
• Strong Microsoft Office skills
• EMR and/or CRM experience preferred
• Ability to build positive relationships with residents, families, coworkers, and referral partners

Benefits

• Health, dental, and vision insurance
• Paid time off & Paid Holidays
• 401(k)
• Supportive team environment
• Opportunities for professional growth

Join CareCore at Margaret Hall and help us make every resident, family member, and visitor feel welcomed from the moment they walk through our doors!