Resident Experience Administrative Assistant

Evergreen Real Estate Services; Saint Paul (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Evergreen Real Estate Services in Saint Paul, MN is seeking an Administrative Assistant to support two award-winning communities. You’ll provide clerical and leasing support, greet residents, manage inquiries, and assist with move-ins, ensuring a welcoming living experience.

The role emphasizes compliance with Fair Housing and ADA, supporting leasing paperwork, handling rent processes, and coordinating with maintenance for work orders.

Qualifications

• A passion for helping people and creating a positive living experience for residents.
• 1-3 years of administrative, leasing, or customer service experience preferred.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Professional communication skills – written and verbal.
• Ability to understand and follow compliance regulations.

Responsibilities

• Provide clerical and administrative support to the Property Manager.
• Greet residents and guests, answer calls, and handle inquiries with warmth and professionalism.
• Assist with resident move‑ins, orientations, and maintaining positive relationships.
• Ensure operations follow company policies and federal/state regulations (Fair Housing, ADA, OSHA, etc.).
• Support leasing compliance, including certification processes and resident file management.
• Help process rent payments, track accounts payable, and prepare deposits.
• Assist with resident lease paperwork and ensure all leasing activities comply with Fair Housing and ADA standards.
• Receive and distribute work orders to the maintenance team, ensuring timely responses to resident needs.
• Maintain the property’s waiting list, conduct market surveys, and support outreach efforts.
• Encourage and facilitate resident and vendor feedback through online reviews.

Skills

Administrative support

Customer service

Organizational skills

Professional communication

Compliance knowledge

Job description

Evergreen Real Estate Services in Saint Paul, MN is seeking an Administrative Assistant to support two award-winning communities. You’ll provide clerical and leasing support, greet residents, manage inquiries, and assist with move-ins, ensuring a welcoming living experience.

The role emphasizes compliance with Fair Housing and ADA, supporting leasing paperwork, handling rent processes, and coordinating with maintenance for work orders.