Resident Experience & Admin Specialist

Odin Management LLC; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options

401(k) program

Paid Time Off

11 paid holidays

Student loan contributions

Referral bonuses

Job summary

Odin Properties is seeking a Central Admin Specialist for our Center City Philadelphia, PA office. The role handles move-ins, resident experience, delinquency management, renewals, move-outs, and the administration of our AI assistant to streamline operations.

You will maintain accurate resident ledgers, coordinate notices and communications, and ensure timely renewal discussions across multiple properties. The position requires a Bachelor’s degree and strong communication skills.

Qualifications

• Bachelor's Degree in business related field.
• Strong communication across phone, email, chat, and in-person interactions.
• High attention to detail in document review, ledger accuracy, and compliance steps.
• Ability to manage multiple workflows and priorities across properties (move-in, resident experience, delinquency, and renewal).
• Sound judgment in delinquency escalation and eviction review, renewal and notice-to-vacate decisions.
• Proficiency with accounting and ledger systems, and AI-enabled tools.
• Comfort handling sensitive resident and financial situations.

Responsibilities

• Finalizes executed leases at move-in and manages ongoing resident experience, including virtual resident escalations, resident notices and announcements, resident feedback and sentiment, and proactive resident reach-out.
• Monitors delinquency by tracking payment status, communication with residents on outstanding payments, and setting up, monitoring, and documenting delinquency payment plans.
• Manages delinquency escalations, including demand and eviction notices, evictions (including via attorneys), follow-up with delinquent past residents, and coordination with debt collection agencies.
• Maintains resident ledgers.
• Manages the renewal process, including sending digital-only renewal offers, following upon renewals, completing notices to vacate, and holding renewal discussion meetings.
• Handles non-renewal and unit-change logistics, including distributing blank NTVs, collecting completed NTVs from non-renewing residents and placing them on notice, coordinating residents moving to other properties, and processing unit transfers and lease changes.
• Executes the move-out process, including sending and following up on move-out checklists, collecting forwarding addresses, confirming mover readiness, and completing financial move-out.
• Handles post move-out steps, including SODA and post move-out resident communications.

Skills

Strong communication

Attention to detail

Multitasking

Delinquency management

Ledger accuracy

AI-enabled tools

Education

Bachelor's Degree in business related field

Tools

Accounting software

AI-enabled tools

Job description

Odin Properties is seeking a Central Admin Specialist for our Center City Philadelphia, PA office. The role handles move-ins, resident experience, delinquency management, renewals, move-outs, and the administration of our AI assistant to streamline operations.

You will maintain accurate resident ledgers, coordinate notices and communications, and ensure timely renewal discussions across multiple properties. The position requires a Bachelor’s degree and strong communication skills.