Leasing Operations Specialist: From Tour to Move-In

Odin Properties LLC.; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options

401(k) program

Paid Time Off

11 paid holidays

Student loan contributions

Referral bonuses

Job summary

Odin Properties LLC. is seeking a Central Leasing Specialist in Center City Philadelphia to manage pre-tour, post-tour, applications, move-in, and leasing AI agent workflows.

The role requires a Bachelor's degree in a business-related field, strong communication skills across channels, and meticulous ledger and compliance handling. Proficiency with accounting software and AI-enabled tools is preferred, with opportunities to engage across multiple properties.

Qualifications

• Bachelor's Degree in business related field.
• Strong communication across phone, email, chat, and in-person interactions.
• High attention to detail in document review, ledger accuracy, and compliance steps.
• Ability to manage multiple workflows and priorities across properties (pre-tour, post-tour, application, and move-in).
• Sound judgment in lead qualification, eligibility review and fraud detection.
• Proficiency with accounting and ledger systems, and AI-enabled tools.
• Strong follow-through in prospect engagement and lease execution.

Responsibilities

• Handle full pre-tour funnel: respond to inbound prospect calls, qualify leads, schedule tours, assign agents, and send reminders.
• Manage post-tour follow-through: address no-shows, re-engage waitlisted prospects, and send nurture notes.
• Own application intake: share links, manage applicant pool, and prompt document submission.
• Oversee application decisions: communicate approvals/denials, generate and distribute leases, follow up on unsigned leases.
• Explain and manage affordable and compliance-specific steps, including waitlists and program requirements.
• Process move-in finances: fees, first rent, security deposits, ledger management for charges/payments.
• Coordinate move-in logistics: move-in summary, checklists, communications, COIs, and elevator scheduling.

Skills

Communication

Attention to detail

Multi-tasking

Follow-through

Education

Bachelor's Degree in business related field

Tools

Accounting software

AI-enabled tools

Ledger systems

Job description

Odin Properties LLC. is seeking a Central Leasing Specialist in Center City Philadelphia to manage pre-tour, post-tour, applications, move-in, and leasing AI agent workflows.

The role requires a Bachelor's degree in a business-related field, strong communication skills across channels, and meticulous ledger and compliance handling. Proficiency with accounting software and AI-enabled tools is preferred, with opportunities to engage across multiple properties.