Resident Experience & Portfolio Operations Assistant

Paylocity; Philadelphia (Philadelphia County); In loco; USD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance Bonus

Medical, Dental, Vision coverage

3% 401(k) match

Life & AD&D

Disability coverage

Generous PTO & holidays

Professional development

Descrizione del lavoro

The HOW Group in Philadelphia is seeking an organized property management administrator to manage resident communications, the move-in experience, and billing platform tasks.

You will audit ledgers, post credits, support renewals, and uphold quality and safety standards across our properties.

Join a collaborative team focused on delivering a seamless living experience for Philly residents and opportunities for growth.

Competenze

• 1–3 years in property management or a high-level administrative/financial role.
• Get It Done attitude; proactively fills gaps.
• Positive, energetic personality that makes residents and teammates glad you’re on the team.

Mansioni

• Be the Resident Hero: Handle day-to-day communications via email, phone, and portal with professional flair.
• The Ultimate Onboarder: Own the move-in experience; coordinate with maintenance for a Day One win.
• Utility & Admin Wizardry: Master platforms like Conservice and Billie; hunt discrepancies in billing.
• Financial Precision: Review resident ledgers; post credits, adjustments, and corrections.
• Quality Control Crusader: Conduct regular property audits to maintain curb appeal and safety standards.
• Retention Specialist: Support renewal processes and stay ahead of deadlines.

Conoscenze

Detail-oriented

High-volume communication

Positive attitude

Organizational skills

Strumenti

Property management software

Billing platforms

Descrizione del lavoro

The HOW Group in Philadelphia is seeking an organized property management administrator to manage resident communications, the move-in experience, and billing platform tasks.

You will audit ledgers, post credits, support renewals, and uphold quality and safety standards across our properties.

Join a collaborative team focused on delivering a seamless living experience for Philly residents and opportunities for growth.