Resident Experience & Portfolio Operations Assistant
Paylocity
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Benefits offered by this job
Job summary
The HOW Group in Philadelphia is seeking an organized property management administrator to manage resident communications, the move-in experience, and billing platform tasks.
You will audit ledgers, post credits, support renewals, and uphold quality and safety standards across our properties.
Join a collaborative team focused on delivering a seamless living experience for Philly residents and opportunities for growth.
Qualifications
- 1–3 years in property management or a high-level administrative/financial role.
- Get It Done attitude; proactively fills gaps.
- Positive, energetic personality that makes residents and teammates glad you’re on the team.
Responsibilities
- Be the Resident Hero: Handle day-to-day communications via email, phone, and portal with professional flair.
- The Ultimate Onboarder: Own the move-in experience; coordinate with maintenance for a Day One win.
- Utility & Admin Wizardry: Master platforms like Conservice and Billie; hunt discrepancies in billing.
- Financial Precision: Review resident ledgers; post credits, adjustments, and corrections.
- Quality Control Crusader: Conduct regular property audits to maintain curb appeal and safety standards.
- Retention Specialist: Support renewal processes and stay ahead of deadlines.
Skills
Tools
Job description
The HOW Group in Philadelphia is seeking an organized property management administrator to manage resident communications, the move-in experience, and billing platform tasks.
You will audit ledgers, post credits, support renewals, and uphold quality and safety standards across our properties.
Join a collaborative team focused on delivering a seamless living experience for Philly residents and opportunities for growth.
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