Central Leasing Specialist

Odin Management LLC; Philadelphia (Philadelphia County); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options

401(k) program

Paid Time Off

11 paid holidays

Student loan contributions

Referral bonuses

Job summary

Odin Properties is seeking a Central Leasing Specialist for our Center City Philadelphia, PA office. You will handle pre-tour, post-tour, application management, move-in, and management of the leasing AI agent.

Requirements include a Bachelor's Degree in a business-related field, strong communication skills, high attention to detail, and the ability to manage multiple workflows across properties while ensuring compliant processes and accurate ledgers.

Qualifications

• Bachelor's Degree in business related field.
• Strong communication across phone, email, chat, and in-person interactions.
• High attention to detail in document review, ledger accuracy, and compliance steps.
• Ability to manage multiple workflows and priorities across properties.
• Sound judgment in lead qualification, eligibility review and fraud detection.
• Proficiency with accounting and ledger systems, and AI-enabled tools.
• Strong follow-through in prospect engagement and lease execution.

Responsibilities

• Handles the full pre-tour funnel: responds to inbound prospect calls and digital leads, conducts outbound lead outreach and qualification, answers pre-tour questions, and manages tour scheduling, agent assignment, confirmations, and reminders.
• Manages post-tour follow-through by addressing no-shows and cancellations, re-engaging waitlisted prospects, and sending personalized nurture notes.
• Owns application intake by sending the application link and instructions, managing the applicant pool and prioritization, and prompting prospects to complete and submit all required documents.
• Manages application decisioning by communicating approvals and denials, generating and distributing the lease, and following up on unsigned leases.
• Handles affordable and compliance-specific application steps, including affordable waitlists and preference, pre-screening, and explaining program requirements.
• Processes move-in finances: ancillary fees and MAP charges, first rent installment, security deposits, and ongoing ledger management for move-in charges, payments, and adjustments.
• Coordinates move-in logistics, including the move-in summary and checklist, follow-up communications, mover COIs, and elevator scheduling.

Skills

Communication

Attention to detail

Multi-tasking

Fraud detection

Ledger systems

AI-enabled tools

Lease execution

Education

Bachelor's Degree in business related field

Tools

Accounting software

AI-enabled tools

Job description

Description

Odin Properties, a Real Estate Investment & Property Management company, is looking for a Central Leasing Specialist based out of our Center City Philadelphia, PA office. This role is responsible for pre-tour, post-tour, application management, move-in, and management of the leasing AI agent.

Requirements

• Handles the full pre-tour funnel: responds to inbound prospect calls and digital leads, conducts outbound lead outreach and qualification, answers pre-tour questions, and manages tour scheduling, agent assignment, confirmations, and reminders.


• Manages post-tour follow-through by addressing no-shows and cancellations, re-engaging waitlisted prospects, and sending personalized nurture notes.


• Owns application intake by sending the application link and instructions, managing the applicant pool and prioritization, and prompting prospects to complete and submit all required documents.


• Manages application decisioning by communicating approvals and denials, generating and distributing the lease, and following up on unsigned leases.


• Handles affordable and compliance-specific application steps, including affordable waitlists and preference, pre-screening, and explaining program requirements.


• Processes move-in finances: ancillary fees and MAP charges, first rent installment, security deposits, and ongoing ledger management for move-in charges, payments, and adjustments.


• Coordinates move-in logistics, including the move-in summary and checklist, follow-up communications, mover COIs, and elevator scheduling.

Key Skills & Education

• Bachelor's Degree in business related field.


• Strong communication across phone, email, chat, and in-person interactions.


• High attention to detail in document review, ledger accuracy, and compliance steps.


• Ability to manage multiple workflows and priorities across properties (pre-tour, post-tour, application, and move-in).


• Sound judgment in lead qualification, eligibility review and fraud detection.


• Proficiency with accounting and ledger systems, and AI-enabled tools.


• Strong follow-through in prospect engagement and lease execution.

Benefits Package Includes

Medical, Dental & Vision plan options, and a 401(k) program

Paid Time Off

11 paid holidays

Student loan contributions

Referral bonuses

PM19