Resident Experience & Leases Admin Specialist

Paylocity; Philadelphia (Philadelphia County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental & Vision plan options,

401(k) program

Paid Time Off

11 paid holidays

Student loan contributions

Referral bonuses

Job summary

Odin Properties in Center City Philadelphia, PA seeks a Central Admin Specialist to handle move-ins, renewals, and resident experience. The role covers delinquencies, notices, and unit-change logistics across multiple properties, with an emphasis on accuracy and proactive resident communication.

The ideal candidate has a business-related degree, strong communication skills, and experience with accounting/ledger systems and AI-enabled tools to support admin operations and compliance.

Qualifications

• Bachelor's Degree in business-related field.
• Strong communication across phone, email, chat, and in-person interactions.
• High attention to detail in document review, ledger accuracy, and compliance steps.
• Ability to manage multiple workflows and priorities across properties (move-in, resident experience, delinquency, and renewal).
• Sound judgment in delinquency escalation and eviction review, renewal and notice-to-vacate decisions.
• Proficiency with accounting and ledger systems, and AI-enabled tools.
• Comfort handling sensitive resident and financial situations.

Responsibilities

• Finalizes executed leases at move-in and manages ongoing resident experience, including virtual resident escalations, resident notices and announcements, resident feedback and sentiment, and proactive resident reach-out.
• Monitors delinquency by tracking payment status, communication with residents on outstanding payments, and setting up, monitoring, and documenting delinquency payment plans.
• Manages delinquency escalations, including demand and eviction notices, evictions (including via attorneys), follow-up with delinquent past residents, and coordination with debt collection agencies.
• Maintains resident ledgers.
• Manages the renewal process, including sending digital-only renewal offers, following upon renewals, completing notices to vacate, and holding renewal discussion meetings.
• Handles non-renewal and unit-change logistics, including distributing blank NTVs, collecting completed NTVs from non-renewing residents and placing them on notice, coordinating residents moving to other properties, and processing unit transfers and lease changes.
• Executes the move-out process, including sending and following up on move-out checklists, collecting forwarding addresses, confirming mover readiness, and completing financial move-out.
• Handles post move-out steps, including SODA and post move-out resident communications.

Skills

Communication

Attention to detail

Workflow management

Delinquency management

Renewals processing

Eviction coordination

Accounting software

AI tools

Resident relations

Regulatory compliance

Education

Bachelor's Degree in business

Tools

Ledger systems

AI-enabled tools

Job description

Description

Odin Properties, a Real Estate Investment & Property Management company, is looking for a Central Admin Specialist based out of our Center City Philadelphia, PA office. This role will be responsible for move-ins, resident experience, collections & delinquencies, renewals, move-outs, and management of the admin AI agent.

Requirements

• Finalizes executed leases at move-in and manages ongoing resident experience, including virtual resident escalations, resident notices and announcements, resident feedback and sentiment, and proactive resident reach-out.
• Monitors delinquency by tracking payment status, communication with residents on outstanding payments, and setting up, monitoring, and documenting delinquency payment plans.
• Manages delinquency escalations, including demand and eviction notices, evictions (including via attorneys), follow-up with delinquent past residents, and coordination with debt collection agencies.
• Maintains resident ledgers.
• Manages the renewal process, including sending digital-only renewal offers, following upon renewals, completing notices to vacate, and holding renewal discussion meetings.
• Handles non-renewal and unit-change logistics, including distributing blank NTVs, collecting completed NTVs from non-renewing residents and placing them on notice, coordinating residents moving to other properties, and processing unit transfers and lease changes.
• Executes the move-out process, including sending and following up on move-out checklists, collecting forwarding addresses, confirming mover readiness, and completing financial move-out.
• Handles post move-out steps, including SODA and post move-out resident communications.

Key Skills & Education

• Bachelor's Degree in business related field.
• Strong communication across phone, email, chat, and in-person interactions.
• High attention to detail in document review, ledger accuracy, and compliance steps.
• Ability to manage multiple workflows and priorities across properties (move-in, resident experience, delinquency, and renewal).
• Sound judgment in delinquency escalation and eviction review, renewal and notice-to-vacate decisions.
• Proficiency with accounting and ledger systems, and AI-enabled tools.
• Comfort handling sensitive resident and financial situations.

Benefits Package Includes

• Medical, Dental & Vision plan options, and a 401(k) program

• Paid Time Off

• 11 paid holidays

• Student loan contributions

• Referral bonuses

PM19