Resident Connectivity Program Lead (Remote)

BH Management Services, LLC; Tennessee; A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

BH Management, LLC is seeking a Resident Connectivity Program Manager to lead internet and IoT initiatives across the portfolio. This remote role requires coordinating with Property Operations, Marketing, IT, and external partners to deliver reliable connectivity and a high-quality resident experience.

You will define goals, track KPIs, manage implementations, oversee installations and upgrades, and ensure projects stay on time and within budget while maintaining security and compliance.

Formación

• 2+ years of experience in multifamily property management, program management, operations, technology implementation, or related field.
• Travel up to 60% locally and overnight as needed.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and ability to leverage tech to analyze data and support decisions.
• Experience with project management methodologies, tools, and best practices.
• Ability to build collaborative relationships across onsite teams, corporate partners, residents, vendors, and external service providers.
• Ability to work independently in a cross-functional, team-oriented environment.
• Commitment to delivering exceptional customer and resident experiences while supporting operational excellence.

Responsabilidades

• Lead and manage the Resident Connectivity Program across the portfolio to achieve strategic goals.
• Collaborate with Property Operations, Marketing, IT, Centralized Operations, and external partners to optimize connectivity initiatives.
• Define, track, and report program KPIs and performance metrics to stakeholders.
• Oversee multiple concurrent installations, upgrades, and technology initiatives within scope and budget.
• Identify risks, remove obstacles, and resolve issues to minimize operational impact.
• Monitor vendor performance and ensure adherence to contracts and service levels.
• Support onboarding, training, and development related to resident technology initiatives.

Conocimientos

Property management

Program management

Operations

Stakeholder coordination

Leadership

Customer service

Cross-functional collaboration

Educación

Associate degree or equivalent

Herramientas

Microsoft Office Suite

Excel

Word

PowerPoint

Outlook

Adobe products

Descripción del empleo

BH Management, LLC is seeking a Resident Connectivity Program Manager to lead internet and IoT initiatives across the portfolio. This remote role requires coordinating with Property Operations, Marketing, IT, and external partners to deliver reliable connectivity and a high-quality resident experience.

You will define goals, track KPIs, manage implementations, oversee installations and upgrades, and ensure projects stay on time and within budget while maintaining security and compliance.