Resident Concierge & Hospitality Specialist

Deepwood Estates by Barclay House; South Carolina; On-site; USD 19,000 - 25,000; Full time

Job summary

QSL Management is seeking a Front Desk Concierge for Deepwood Estates, 11:00 AM – 7:30 PM. The role greets residents, families, guests and vendors, handles phones, and assists with admissions, tours, events and daily operations in a senior living community.

Ideal candidates have strong communication skills, office experience, and a caring, professional demeanor. Routine duties include hospitality, administrative tasks and supporting dining/events staff.

Qualifications

• Must have a caring heart and be willing to serve others.
• High School Diploma or GED required.
• Two years general office reception experience.
• Experience with the older adult population preferred.
• Professional and polished with proper grammar and a pleasant voice.
• Excellent interpersonal, organizational, time management and written skills.
• Able to work in a team environment and multi-task with interruptions.
• Basic knowledge with Word and Excel is preferred.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Stand, greet and assist residents, family members, guests, vendors and prospects.
• Answer telephone, transfer calls, take messages and direct inquiries.
• Assist with hospitality services as directed by management.
• Assist residents and family during the admission process.
• Provide tours to prospects and assist with marketing efforts.
• Deliver and distribute mail to residents and departments.
• Assist in dining room and at events as requested by leadership.
• Support activities as directed by the Executive Director.
• Maintain professional image and dress code; report maintenance issues.
• Perform general administrative duties and other tasks to support programs.

Skills

Interpersonal skills

Organizational skills

Time management

Oral/written communication

Reception experience

MS Word

MS Excel

Teamwork

Attention to detail

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

QSL Management is seeking a Front Desk Concierge for Deepwood Estates, 11:00 AM – 7:30 PM. The role greets residents, families, guests and vendors, handles phones, and assists with admissions, tours, events and daily operations in a senior living community.

Ideal candidates have strong communication skills, office experience, and a caring, professional demeanor. Routine duties include hospitality, administrative tasks and supporting dining/events staff.