Concierge (IL)

Deepwood Estates by Barclay House; South Carolina; On-site; USD 19,000 - 25,000; Full time

Job summary

QSL Management is seeking a Front Desk Concierge for Deepwood Estates, 11:00 AM – 7:30 PM. The role greets residents, families, guests and vendors, handles phones, and assists with admissions, tours, events and daily operations in a senior living community.

Ideal candidates have strong communication skills, office experience, and a caring, professional demeanor. Routine duties include hospitality, administrative tasks and supporting dining/events staff.

Qualifications

• Must have a caring heart and be willing to serve others.
• High School Diploma or GED required.
• Two years general office reception experience.
• Experience with the older adult population preferred.
• Professional and polished with proper grammar and a pleasant voice.
• Excellent interpersonal, organizational, time management and written skills.
• Able to work in a team environment and multi-task with interruptions.
• Basic knowledge with Word and Excel is preferred.
• Ability to work flexible schedules including weekends and holidays.

Responsibilities

• Stand, greet and assist residents, family members, guests, vendors and prospects.
• Answer telephone, transfer calls, take messages and direct inquiries.
• Assist with hospitality services as directed by management.
• Assist residents and family during the admission process.
• Provide tours to prospects and assist with marketing efforts.
• Deliver and distribute mail to residents and departments.
• Assist in dining room and at events as requested by leadership.
• Support activities as directed by the Executive Director.
• Maintain professional image and dress code; report maintenance issues.
• Perform general administrative duties and other tasks to support programs.

Skills

Interpersonal skills

Organizational skills

Time management

Oral/written communication

Reception experience

MS Word

MS Excel

Teamwork

Attention to detail

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Description

QSL Management is a fast-growing senior living company with ample opportunities for advancement. Our mission is to provide seniors with luxurious and comfortable resort-style homes while promoting wellness, security, longevity, family, joy, and self-worth. We believe in fostering an environment in which our team members can grow and thrive, and we are looking for leaders who exemplify our core values of Excellence, Compassion, Respect, Leadership, Integrity, Safety, & Joy. We are looking for team members who want to serve others.

We offer a competitive wage and an excellent benefits package. Plus, we have a great work environment where you can make a difference in the lives of older adults. If this sounds like the opportunity that you have been looking for,

We are currently looking for a Concierge for Deepwood Estates 11AM-7:30PM!

Primary Responsibilities of the Front Desk Concierge:

• Stands, greets and assists residents, family members, guests, vendors and prospects as they enter. Ensures hospitality station is ready with coffee, cold drinks. Offers a high level of hospitality to all guests and employees.
• Answers telephone, including transferring, taking messages, utilizing on-hold function and paging. Insures each phone and in-person inquiry is directed to the right person and not to voicemail. Adheres to the community phone etiquette policy.
• Assists with hospitality services as needed and/or directed by General Manager or Manager-On-Duty.
• Assists residents and family members during the admission process.
• Provides tours to prospects and assists with marketing efforts as directed by the Executive Director.
• Delivers and distributes mail to residents and department directors.
• Assists in the dining room and during special events as requested by the Executive Director.
• Assists with activities as directed by the Executive Director.
• Maintains company dress code, wears identification badge and promotes a positive and professional image.
• Supports the General Manager by assisting with general administrative functions, such as filing.
• Performs all other duties which support the programs and services of the Community.
• Adheres and supports the policies and procedures of QSL Management.
• Ensures Lobby is clean, appealing and in good order. Reports maintenance issues to the General Manager.
• Requirements

Requirements

Education/Experience

• Must have a caring heart, willing to serve others
• High School Diploma/GED
• Two years general office experience, including reception experience.
• Experience working with the older adult population (preferred)
• Professional and polished with proper grammar skills and pleasant voice tone.
• Excellent interpersonal, organizational, time management and oral/written skills
• Ability to work in team environment.
• Must be attentive to details, able to multi-task, and work with multiple interruptions.
• Basic knowledge with Microsoft Word (preferred).
• Basic knowledge with Microsoft Excel (preferred).
• Ability to work flexible schedules in 24-hour operation including weekends and holidays as requested.