Resident Concierge & Guest Experience Lead

Midwest Health; Overland Park (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Midwest Health in Overland Park, KS is seeking a dedicated Concierge to support residents and their families with exceptional service. The role involves assisting with administrative tasks, coordinating activities, and providing transportation support as needed across multiple communities.

You will work in a team-oriented environment, requiring strong communication, confidentiality, and the ability to handle sensitive situations with care and professionalism.

Qualifications

• Must have at least 3 years of experience in a highly customer-service focused role, hospitality preferred.
• Must be customer focused and friendly.
• Ability to read, write, speak, and understand English.

Responsibilities

• Comply with policies and procedures.
• Treat residents, family members, visitors, and team members with respect and dignity.
• Maintain confidentiality of resident and family information.
• Assist with administrative and business functions related to customer service and support Activities Director duties.

Skills

Customer service

Hospitality

Communication

English proficiency

Education

High School Diploma

Job description

Midwest Health in Overland Park, KS is seeking a dedicated Concierge to support residents and their families with exceptional service. The role involves assisting with administrative tasks, coordinating activities, and providing transportation support as needed across multiple communities.

You will work in a team-oriented environment, requiring strong communication, confidentiality, and the ability to handle sensitive situations with care and professionalism.