Resident Concierge & Front Desk Specialist

StoryPoint Group; Lake Elmo (MN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Income protection

Work-life benefits

Job summary

StoryPoint Group is seeking a Receptionist to provide efficient and courteous service to residents and the public. You will handle front-desk duties, greet visitors, answer calls, and support the Leasing Team in an innovative company where hard work pays off and advancement is possible.

The role requires a high school diploma or equivalent and offers comprehensive benefits; the position involves standing for long periods and daily resident check-ins while delivering excellent customer service.

Qualifications

• High School diploma or equivalent; or one to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check in.
• Answering routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Distribute applications to prospective employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages and packages to residents and staff.
• Knowledge of resident apartments, in-house facilities and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedure (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedure.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.
• As a receptionist, always maintain a positive attitude which supports team performance and productivity.

Education

High School diploma or equivalent

Job description

StoryPoint Group is seeking a Receptionist to provide efficient and courteous service to residents and the public. You will handle front-desk duties, greet visitors, answer calls, and support the Leasing Team in an innovative company where hard work pays off and advancement is possible.

The role requires a high school diploma or equivalent and offers comprehensive benefits; the position involves standing for long periods and daily resident check-ins while delivering excellent customer service.