Resident Concierge: Welcoming Residents & Coordinating Needs

Seaton Senior Living; Virginia Beach (VA); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Competitive wages

Access to wages before payday

Flexible scheduling (FT/PT)

Paid time off and holidays (full-time)

Comprehensive benefits package

Job summary

Seaton Senior Living is seeking a concierge to join our Virginia Beach team. The role involves greeting guests, residents, and employees, handling external and internal calls, taking messages, and providing general information.

Responsibilities include reception duties, message delivery, greeting visitors, and coordinating with departments. A high school diploma or GED and 1–3 years of customer service experience are preferred.

Qualifications

• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move‑In and Move‑Out Register daily; Guest and Sign‑In Logs as necessary.
• Manages appointments for residents and family members such as hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

Seaton Senior Living is seeking a concierge to join our Virginia Beach team. The role involves greeting guests, residents, and employees, handling external and internal calls, taking messages, and providing general information.

Responsibilities include reception duties, message delivery, greeting visitors, and coordinating with departments. A high school diploma or GED and 1–3 years of customer service experience are preferred.