Resident Concierge & Front Desk Lead

Onni Group of Companies; Chicago (IL); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Health Savings Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Referral Program

Team building events

Local discounts to restaurants

Friends and Family rates for Level &/s

Job summary

Onni is seeking an energetic Front Desk Resident Liaison for a premier luxury apartment community in Downtown Chicago. You will deliver top-notch client service, manage resident interactions, assist leasing with tours, and coordinate events, directions, and local recommendations.

The ideal candidate has a high school diploma, strong MS Office skills, and excellent communication and time-management abilities. This role offers competitive pay, benefits, and a collaborative, team-focused culture.

Qualifications

• High school degree or equivalent.
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service orientation and interpersonal skills.
• Excellent oral and written communication skills.

Responsibilities

• Manages all resident interactions with the highest level of professionalism and resolves resident needs by providing superior customer service and creative solutions.
• Organizes resident belongings and packages with accuracy and care while maintaining high service standards.
• Assists leasing team with scheduling and organizing property tours.
• Complies with Workplace Rules and Standards of Conduct.
• Interacts harmoniously with all team members at the property.
• Keeps information on local attractions, maps, and dining current and shares tickets/reservations with residents.
• Stores and retrieves personal luggage and belongings delivered to the property.
• Uses software to input special arrangements and ensure timely, accurate billing.
• Assists in processing Resident Care requests via phone or in person.
• Provides basic troubleshooting for guest suite services (cable, internet, TV, games).
• Facilitates entry for deliveries and move-ins/move-outs and manages parking assignments.

Skills

Top-notch client service

Time management

Excellent communication

Positive attitude

Education

High school degree or equivalent

Tools

MS Project

MS Outlook

MS Word

MS Excel

MS Windows

Job description

Onni is seeking an energetic Front Desk Resident Liaison for a premier luxury apartment community in Downtown Chicago. You will deliver top-notch client service, manage resident interactions, assist leasing with tours, and coordinate events, directions, and local recommendations.

The ideal candidate has a high school diploma, strong MS Office skills, and excellent communication and time-management abilities. This role offers competitive pay, benefits, and a collaborative, team-focused culture.