Resident Care & Living Experience Associate

Onni Group; Chicago, Northern (IL, KY); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health Saving Account

Flexible Saving Account

Employee Assistance Program

Annual Education Allowance

Referral Program

Team-building events

Friends and Family rates

Job summary

Onni is seeking a Resident Care Team Member in Chicago to deliver an elevated living experience across communal spaces and resident suites. The role requires weekend work and frequent travel between sites to support strategy and operations.

You will respond to resident care requests promptly and uphold brand standards with professional service. The position emphasizes proactive building care, collaboration with the Resident Care Supervisor, and efficient management of supplies and invoices to

Qualifications

• High school diploma/GED or equivalent experience in resident care
• Four or more years of customer service experience
• Ability to work independently

Responsibilities

• Schedules, monitors, and performs resident living experience in all communal spaces, interior private resident suites and curb appeal ensuring it meets brand high-quality expectations.
• Identifies opportunities to enhance sub-par quality areas to provide an elevated living experience.
• Assists daily in operations of functional technology, high-quality intake of building fluids, communal areas, esthetics of interior suites, exterior esthetics of the building
• Ensures resident care requests are responded to promptly and professionally.
• Ensures residential suites meet brand standards in a timely and efficient manner, as well as determining protocol is followed through to completion.
• Provides excellent customer service to prospective and current residents and promotes a high-quality living experience for all residents.
• Provides on-call customer service when designated and assists in emergency resident care opportunities, when required.
• Proactive in building and curb appeal resident care needs to ensure safety and alerts team members of opportunities to improve the building experience.
• Assists Resident Care Supervisor with scheduling and communicating with solution providers.
• Assists Resident Care Supervisor with obtaining proposals from solution providers, as well as oversees the tasks of solution providers to completion.
• Assists with procuring resident care supplies for the property while staying within the financial goals.
• Accurately prepares and submits property invoices in accordance with established financial goals.
• Communicates with Resident Care Supervisor regarding the overall resident care function of the property.
• Participates in company-provided training such as fair-housing, safety, non-discrimination, and harassment prevention.
• Complies with all company national standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Skills

Customer service

Housekeeping

Independent work

Education

High school diploma/GED

Job description

Onni is seeking a Resident Care Team Member in Chicago to deliver an elevated living experience across communal spaces and resident suites. The role requires weekend work and frequent travel between sites to support strategy and operations.

You will respond to resident care requests promptly and uphold brand standards with professional service. The position emphasizes proactive building care, collaboration with the Resident Care Supervisor, and efficient management of supplies and invoices to