Concierge

Barkan Management Company, Inc.; Alexandria (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

401(k) Match

Legal/Critical Illness/Hospitalization

Employee Assistance Program

Job summary

Barkan Management Company, Inc. in Alexandria, VA is seeking a Concierge to maintain a secure, inviting environment for residents at a class A luxury property.

You will greet residents and visitors, coordinate personal services, and ensure front desk operations run smoothly. You’ll work with building staff to handle deliveries, maintenance requests, and community information, while upholding building rules and promoting exceptional service.

Qualifications

• Extensive hospitality experience and a focus on service excellence.
• Outstanding communication skills, both written and spoken.
• Pride in appearance and professional presentation.

Responsibilities

• Greet residents and visitors at the front desk in a professional manner.
• Coordinate personal services and fulfill resident requests promptly.
• Receive deliveries and manage mail, dry cleaning, and related tasks.
• Monitor and enforce front desk policies, badges, and access control.
• Log and track resident requests and repair/maintenance tickets.
• Collaborate with building staff and vendors to ensure smooth operations.

Skills

Hospitality experience

Communication skills

Professional appearance

Job description

If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C.

Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals has a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations. Join us as we continue to redefine the standards of excellence in property management!

Who we need

The Concierge will maintain a secure and inviting environment for the residents; ensuring that all residents and visitors are properly greeted and screened, and provide residents with personal services in an efficient, elevated, responsive, and professional manner. The Concierge will be working at the Resident Services desk standing to greet residents and visitors as they arrive. The concierge reports to the Assistant General Manager/Director of Residences. This position is ideal for a class A luxury community candidate.

What you’ll do

• Maintain and adhere to complete knowledge of rules, regulations, and policies
• Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate.
• Announce all guests to units.
• Become knowledgeable with building service providers, i.e., limousines, taxis, cleaners, pet services, food delivery, and the like.
• Ensure that the front lobby is always well maintained; weather mats installed during inclement weather and removed immediately following; chipped paint addressed immediately, proper lighting, panel, and desk polished, and the like.
• Receive calls from residents for personal services and coordinate the same with the Page. Ensure that all requests are met in a timely manner.
• Supervise the activities of Page staff assigned to a daily shift, check for proper uniform and attendance. Make sure that all services are provided in a friendly courteous, professional manner.
• Ensure that the front desk is always covered.
• Accept deliveries in accordance with approved policy, mail, and dry cleaning, and maintain logs associated with each task.
• Receive calls from residents for maintenance or service and forward them to the appropriate person during routine business hours. For after-hour service requests, assess if the issue can wait until the next business day and login work order on Building Link. If appropriate notify maintenance on call to assist.
• Maintain strict adherence to key control policy, requiring that all visitors needing a key to be authorized to enter the unit. Log in all key requests.
• Ensure that all contractors entering the front lobby are properly badged observing the policy that tools are not allowed through the front door.
• Enforce the building rules and regulations as provided by the Board of Managers. Ensure that all contractors have security badges before entering the building.
• Carefully monitor all security and life safety systems and report problems to building security as well as the General Manager.
• Welcome new residents and assist with coordinating the delivery of newspapers, cable TV, peapod delivery laundry services, etc.
• Provide information about local activities and events throughout the city.
• Introduce new services and opportunities that may be of interest to owners and residents.
• Document all resident requests, complaints, or problems immediately and notify designated department/personnel for resolving the issue.
• Complete incident reports as needed.
• Perform duties as requested by Head Concierge and or Property Manager.
• Maintain a current listing of vendors including babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies, theater, and the like.
• Ensure personal appearance is always immaculate; uniform clean crisp and shoes are polished.

What we’re looking for

• Possess a wealth of knowledge about the area in which the property is located (i.e. Restaurants, transportation, events, etc.).
• Demonstrated experience in service and hospitality.
• Take pride in their appearance, their service role, and their commitment to services excellence.
• Have outstanding communication Skills – from professional writing to eloquence of speech and body language.
• Be able to demonstrate a proven history of reliability to a set work schedule.
• Bring an extremely engaging and attentive personality to a team of highly motivated hospitality professionals.

What we can do for you!

Barkan offers a competitive compensation and benefits package to full-time employees that includes:

• Flexible Spending Accounts
• Life Insurance
• Short and Long-Term Disability
• Paid Time Off
• 401(k) Match
• Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance
• Employee Assistance Program

The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.