Resident Concierge & Front Desk Associate

ADP, Inc.; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. is seeking a Front Desk Assistant in Saint Paul, MN. This role is the first point of contact for residents, prospective residents, vendors, and visitors, requiring a professional and customer-service oriented approach in a fast-paced office.

The candidate will greet guests, manage phone calls and inquiries, assist with lease paperwork, coordinate tours and service calls, and maintain an organized front office. Strong communication and multitasking skills are essential.

Qualifications

• Experience in customer service, reception, or related field preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize and manage multiple tasks in a busy environment.
• Professional, courteous, and service-oriented demeanor.
• Comfortable answering phones and interacting with a wide range of people.
• Basic computer skills including email, Microsoft Office, and data entry.
• Ability to learn property management software and procedures.
• Dependable, punctual, and team player.

Responsibilities

• Greet residents, prospective residents, vendors, and visitors in a professional and welcoming manner.
• Answer and direct incoming phone calls, emails, and general inquiries.
• Assist residents with questions, requests, and routine concerns, escalating issues to the appropriate team member when necessary.
• Schedule appointments, property tours, inspections, and service calls.
• Receive, sort, and distribute mail, packages, notices, and other office correspondence.
• Maintain an organized and professional reception area and front office.
• Assist with processing applications, lease paperwork, resident forms, and other property management documents.
• Enter and update information accurately in property management software and office systems.
• Coordinate with maintenance staff, property managers, vendors, and other office personnel.
• Help track maintenance requests and communicate updates to residents as directed.
• Collect and process routine payments or documents according to company procedures.
• Assist with filing, scanning, copying, data entry, and other administrative tasks.
• Maintain confidentiality of resident, applicant, and company information.
• Provide general administrative support to the property management team as needed.

Skills

Verbal communication

Written communication

Organization

Multitasking

Customer service

Phone etiquette

Teamwork

Data entry

Tools

Microsoft Office

Property management software

Job description

ADP, Inc. is seeking a Front Desk Assistant in Saint Paul, MN. This role is the first point of contact for residents, prospective residents, vendors, and visitors, requiring a professional and customer-service oriented approach in a fast-paced office.

The candidate will greet guests, manage phone calls and inquiries, assist with lease paperwork, coordinate tours and service calls, and maintain an organized front office. Strong communication and multitasking skills are essential.