Resident Concierge & Community Experience Lead

TerraBella Senior Living; Columbia (SC); On-site; USD 28,000 - 34,000; Full time

Job summary

TerraBella Windsor Lake Senior Living is seeking a friendly Concierge to welcome guests, residents, and staff, handling calls and messages with professionalism. The role provides information and directions and supports daily community operations.

The Concierge will assist with mail distribution, appointment coordination, and daily roster updates, contributing to a welcoming, organized environment for residents and families. This position is on-site and part of the TerraBella Windsor Lake team.

Qualifications

• High school diploma or GED preferred.
• 1–3 years of customer service experience and/or training.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma / GED

Job description

TerraBella Windsor Lake Senior Living is seeking a friendly Concierge to welcome guests, residents, and staff, handling calls and messages with professionalism. The role provides information and directions and supports daily community operations.

The Concierge will assist with mail distribution, appointment coordination, and daily roster updates, contributing to a welcoming, organized environment for residents and families. This position is on-site and part of the TerraBella Windsor Lake team.