Senior Living Concierge & Guest Services Lead

TerraBella Indian Trail; Monroe (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) with company match

Employee Assistance Program

Accident insurance

Job summary

TerraBella Indian Trail is seeking a friendly Concierge to greet guests, residents, and employees, manage calls, messages, and provide general information for our senior living community.

Responsibilities include reception duties, message forwarding, directing inquiries, organizing brochures, meal ticket preparation, and coordinating appointments. The role supports operations while maintaining a welcoming, organized front desk and complying with policies.

Qualifications

• High school diploma or GED preferred.
• 1-3 years customer service experience.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the recipient.
• Greets residents and visitors; answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets; tallies meal counts for Dining staff.
• Updates the Resident Phone List, Roster, Move-In/Move-Out Register, and sign-in logs daily.
• Manages appointments for residents and family members (hairdresser, transportation, etc.).
• Maintains desk and entry area neat and organized.
• Organizes and distributes mail to residents and staff.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to company policies and procedures.
• Other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Job description

TerraBella Indian Trail is seeking a friendly Concierge to greet guests, residents, and employees, manage calls, messages, and provide general information for our senior living community.

Responsibilities include reception duties, message forwarding, directing inquiries, organizing brochures, meal ticket preparation, and coordinating appointments. The role supports operations while maintaining a welcoming, organized front desk and complying with policies.