Concierge

TerraBella Senior Living; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) with company match

Paid time off

Paid holidays

Job summary

TerraBella Senior Living is seeking a Full-time Concierge for our McCarthy Court community in New Bern. You will handle reception tasks, greet residents and visitors, answer questions, and coordinate front desk operations to ensure a welcoming environment.

Ideal candidates have 1–3 years of customer service experience and a High School diploma or GED. The role offers competitive pay, comprehensive benefits, PTO, holidays, and a 401(k) plan.

Qualifications

• 1–3 years of customer service experience preferred.
• High school diploma or GED preferred.
• Strong communication and organizational skills.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Greets residents and visitors, answers inquiries and gives directions.
• Maintains front desk organization and distributes mail.
• Manages appointments and coordinates with staff for resident needs.
• Updates rosters and resident lists as needed.

Skills

Customer service

Communication

Organization

Education

High school diploma or GED

Job description

TerraBella Senior Living is the proud operator of more than 30 plus, amenity-, care- and lifestyle-focused communities located throughout the Carolinas, Virginia, Kentucky, Georgia, and Tennessee. TerraBella communities together account for more than 2200 units and span a full spectrum of senior living and care options, including Active Independent Living, Assisted Living, Memory Care, and available, short-term Respite Care.

TerraBella Senior Living is looking for a Fulltime Concierge to join our community McCarthy Court.

Responsibilities

• Carries out telephone answering and reception duties as required.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors. Answers inquiries and gives directions.
• Collates brochures for the marketing department.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the Dining staff.
• Updates the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
• Manages appointments for residents and family members such as but not limited to hairdresser, transportation, etc.
• Maintains and keeps desk and entry area neat and organized.
• Organizes, distributes mail to residents, Executive Director and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) preferred.
• One to three years customer service experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to a rewarding career and competitive salary, TerraBella offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

Thank you for your interest in TerraBella Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.

EOE D/V

JOB CODE: 1006127