Concierge

Excelsior Care Group; Merritt Island (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical & dental insurance

PTO

401(k)

Employee recognition

Team environment

Perks & discounts

Job summary

Space Coast Healthcare & Rehabilitation is seeking a friendly Concierge to serve as the welcoming face of the facility, from admission to discharge. You will coordinate admissions with the Admissions Department, prepare rooms, and deliver welcome baskets while escorting Residents to their rooms and building strong relationships with Residents and families.

The role requires prior customer service experience and excellent communication.

Qualifications

• Prior customer service experience required.
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast‑paced environment.
• Compassionate and professional demeanor with a commitment to exceptional service.

Responsibilities

• Coordinate new admissions with the Admissions Department and communicate equipment needs to nursing staff.
• Prepare rooms for incoming Residents by packing belongings, ensuring terminal cleaning, and making beds.
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression.
• Build relationships with Residents and families by providing ongoing support and assistance.
• Respond to call bells within scope and notify nursing staff when additional care is needed.
• Address Resident concerns and complaints per the grievance process.
• Assist with room transitions, including short‑term rehabilitation to long‑term care.
• Complete concierge follow‑up documentation within 48 hours of admission and prior to discharge.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

multitasking

Compassionate demeanor

Job description

Facility: Space Coast Healthcare & Rehabilitation
Position: Concierge
Location: Merritt Island, FL
Schedule: Full-Time 10:30a-7p Tuesday -Saturday
Pay Rate: $18 -$23/hour

Join Our Team as a Concierge

Space Coast Healthcare & Rehabilitation is seeking a friendly, compassionate, and detail‑oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff
• Prepare rooms for incoming Residents by ensuring:
  • Previous belongings are packed and removed
  • Terminal cleaning is completed
  • Beds are made and call bells, lights, and TVs are functioning properly
• Assemble and deliver welcome baskets for new Residents
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression
• Build meaningful relationships with Residents and families by providing ongoing support and assistance
• Respond to call bells within scope and notify nursing staff when additional care is needed
• Address Resident concerns and complaints in accordance with the grievance process
• Assist with room transitions, including short-term rehabilitation to long-term care
• Complete Concierge follow‑up documentation within 48 hours of admission and prior to discharge
• Provide facility tours during off‑hours or when Admissions staff are unavailable
• Submit daily progress reports to leadership, identifying trends or concerns
• Coordinate with laundry services for the return of stored belongings
• Prepare and distribute discharge gift bags
• Monitor and coordinate Resident smoking schedules
• Attend in‑service trainings, Resident Council meetings, and required staff meetings
• Perform additional duties as assigned by the Administrator

Qualifications

• Prior customer service experience required
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to multitask in a fast‑paced environment
• Compassionate and professional demeanor with a commitment to exceptional service

Benefits

• Comprehensive Medical and Dental Insurance
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Programs
• Supportive, team‑oriented work environment
• Company perks and employee discounts