Resident Care Scheduler & Coordination Lead

Inglis; Philadelphia (Philadelphia County); On-site; USD 25,000 - 28,000; Full time

Job summary

Inglis House in Philadelphia is seeking a detail-oriented Neighborhood Coordinator to manage resident charts and scheduling. You will remind residents of appointments, prepare medical record packets, and coordinate with clinical staff and physicians to ensure timely documentation.

The role requires strong organizational skills, proficiency with Microsoft Office and scheduling systems, and ability to handle confidential information with discretion.

Qualifications

• High school diploma or equivalent required; associate’s degree in healthcare administration or related field preferred.
• Minimum 2 years of experience in healthcare scheduling, transportation coordination, or administrative support, preferably in a long-term care or residential setting.
• Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel) and electronic scheduling systems.
• Excellent verbal and written communication skills, including the ability to interact effectively with diverse stakeholders.
• Outstanding organizational and time management skills; able to manage multiple priorities under tight deadlines.
• Ability to maintain composure and professionalism in a fast-paced, dynamic environment.
• Detail-oriented with a commitment to accuracy and follow-through.
• Demonstrated ability to handle confidential information with discretion

Responsibilities

• Schedule and track monthly labs, diagnostic tests (e.g., EKGs, x-rays), and ensure timely filing of results.
• Maintain lab books, charts, and accurate, alphabetical filing systems.
• Process new admission charts and close charts per policy; verify documentation for resident deaths.
• Run and print required daily reports (bowel/bladder, ADLs, rounding sheets, 672).
• Greet technicians, prepare MobileX forms, and ensure signed orders are attached.
• Make shift rounds, update communication tools, and share resident updates with clinical leaders.
• Answer phones using standard greeting; assist with faxing, copying, and non-clinical support.
• Facilitate communication between staff, residents, and physicians; assist with resolving concerns.
• Complete monthly audits and MD visit tracking; ensure documentation is timely and accurate.
• Partner with the Director of Nursing, Clinical Leaders, Neighborhood Coordinators, and the Director of Health Information and Compliance on scheduling-related matters and documentation requirements.
• Maintain confidentiality and professionalism when handling resident information and scheduling issues.

Skills

MS Office

Outlook

Excel

Electronic scheduling systems

Education

High school diploma

Associate degree in healthcare administration

Tools

Electronic scheduling systems

Job description

Inglis House in Philadelphia is seeking a detail-oriented Neighborhood Coordinator to manage resident charts and scheduling. You will remind residents of appointments, prepare medical record packets, and coordinate with clinical staff and physicians to ensure timely documentation.

The role requires strong organizational skills, proficiency with Microsoft Office and scheduling systems, and ability to handle confidential information with discretion.