Resident Care Front Desk Coordinator

Progressive Quality Care Inc; Holland Charter Township (MI); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Avenue at Westshore in Michigan is seeking a friendly Receptionist to be the first point of contact for residents, families, staff and visitors. You will manage phone lines, greet guests, and support daily operations in a calm, professional manner.

The ideal candidate has a high school diploma or GED and strong communication skills. Experience in long-term care is preferred. This role emphasizes dependability, teamwork, and a patient, courteous presence in a busy facility.

Competenze

• High school diploma or GED.
• Experience or training in long-term care (preferred).
• Positive attitude and professional demeanor.
• Excellent phone etiquette and verbal communication skills.
• Ability to manage multiple phone lines and multitask effectively.

Mansioni

• Screen and route telephone calls to appropriate individuals or departments.
• Answer questions promptly, courteously, and accurately.
• Route deliveries and relay information to staff as needed.
• Maintain accurate resident census and updated contact lists.
• Operate facility paging and telephone systems.
• Receive, sort, and distribute mail.
• Handle emergency situations calmly and effectively.
• Direct residents and visitors to appropriate individuals.
• Investigate and route complaints appropriately.
• Maintain a neat, clean, and professional appearance.
• Demonstrate dependability, punctuality, and teamwork.

Conoscenze

Phone etiquette

Multitasking

Professional demeanor

Long-term care experience

Formazione

High school diploma or GED

Descrizione del lavoro

Avenue at Westshore in Michigan is seeking a friendly Receptionist to be the first point of contact for residents, families, staff and visitors. You will manage phone lines, greet guests, and support daily operations in a calm, professional manner.

The ideal candidate has a high school diploma or GED and strong communication skills. Experience in long-term care is preferred. This role emphasizes dependability, teamwork, and a patient, courteous presence in a busy facility.