Receptionist

The Avenue at Westshore; Holland Charter Township (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

The Avenue at Westshore is seeking a friendly, organized Receptionist to be the first point of contact for residents, families, staff, and visitors. You will create a welcoming environment, answer calls, route inquiries, and support daily facility operations with professionalism.

Ideal candidates have a high school diploma or GED, strong phone etiquette, and the ability to multitask in a fast-paced setting. Experience in long-term care is preferred, and a team-oriented attitude is essential.

Qualifications

• High school diploma or GED required.
• Experience or training in long-term care preferred.
• Positive attitude and professional demeanor required.
• Excellent phone etiquette and verbal communication skills required.
• Ability to manage multiple phone lines and multitask effectively.

Responsibilities

• Screen and route telephone calls to appropriate individuals or departments.
• Answer questions promptly, courteously, and accurately.
• Route deliveries and relay information to staff as needed.
• Maintain accurate resident census and updated contact lists.
• Operate facility paging and telephone systems.
• Receive, sort, and distribute mail.
• Handle emergency situations calmly and effectively.
• Direct residents and visitors to appropriate individuals.
• Investigate and route complaints appropriately.
• Maintain a neat, clean, and professional appearance.
• Demonstrate dependability, punctuality, and teamwork.

Skills

Phone etiquette

Verbal communication

Multitasking

Professionalism

Customer service

Education

High school diploma or GED

Job description

Why Join Our Team?

• Beautiful hotel-like facility, where every resident has a private room with a private bathroom, including a private shower!

• We focus on caring for stable, low-acuity residents with routine, non-complex medical needs.

• Family‑owned company with strong values and a commitment to resident care for over 30 years!

We are seeking a friendly, organized, and dependable individual to join our team as a Receptionist. As the first point of contact for our facility, you will play a vital role in creating a welcoming environment for residents, families, staff, and visitors. If you enjoy helping others and thrive in a fast-paced setting,

Qualifications

• High school diploma or GED

• Experience or training in long-term care (preferred)

• Positive attitude and professional demeanor

• Excellent phone etiquette and verbal communication skills

• Ability to manage multiple phone lines and multitask effectively

Key Responsibilities

• Screen and route telephone calls to appropriate individuals or departments

• Answer questions promptly, courteously, and accurately

• Route deliveries and relay information to staff as needed

• Maintain accurate resident census and updated contact lists

• Operate facility paging and telephone systems

• Receive, sort, and distribute mail

• Handle emergency situations calmly and effectively

• Direct residents and visitors to appropriate individuals

• Investigate and route complaints appropriately

• Maintain a neat, clean, and professional appearance

• Demonstrate dependability, punctuality, and teamwork

Physical Requirements

• Ability to sit, stand, and walk throughout the facility

• Use of hands and arms for typing and phone operation

• Occasional lifting of office supplies or documents

• Ability to manage multiple tasks in a fast-paced environment

• May be exposed to emotionally stressful situations or behavioral challenges

At Avenue at Westshore, we’re more than a nursing facility — we’re passionate about helping the families we serve by delivering the highest quality care possible. Our team works closely together to support compassionate, resident-centered care and create positive, thriving environments for both residents and staff.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived gender, race, color, national origin, religion, disability, age, military or veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.