Front Desk Coordinator — Caring Facility

The Avenue at Westshore; Holland Charter Township (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

The Avenue at Westshore is seeking a friendly, organized Receptionist to be the first point of contact for residents, families, staff, and visitors. You will create a welcoming environment, answer calls, route inquiries, and support daily facility operations with professionalism.

Ideal candidates have a high school diploma or GED, strong phone etiquette, and the ability to multitask in a fast-paced setting. Experience in long-term care is preferred, and a team-oriented attitude is essential.

Qualifications

• High school diploma or GED required.
• Experience or training in long-term care preferred.
• Positive attitude and professional demeanor required.
• Excellent phone etiquette and verbal communication skills required.
• Ability to manage multiple phone lines and multitask effectively.

Responsibilities

• Screen and route telephone calls to appropriate individuals or departments.
• Answer questions promptly, courteously, and accurately.
• Route deliveries and relay information to staff as needed.
• Maintain accurate resident census and updated contact lists.
• Operate facility paging and telephone systems.
• Receive, sort, and distribute mail.
• Handle emergency situations calmly and effectively.
• Direct residents and visitors to appropriate individuals.
• Investigate and route complaints appropriately.
• Maintain a neat, clean, and professional appearance.
• Demonstrate dependability, punctuality, and teamwork.

Skills

Phone etiquette

Verbal communication

Multitasking

Professionalism

Customer service

Education

High school diploma or GED

Job description

The Avenue at Westshore is seeking a friendly, organized Receptionist to be the first point of contact for residents, families, staff, and visitors. You will create a welcoming environment, answer calls, route inquiries, and support daily facility operations with professionalism.

Ideal candidates have a high school diploma or GED, strong phone etiquette, and the ability to multitask in a fast-paced setting. Experience in long-term care is preferred, and a team-oriented attitude is essential.