Resident Care Front Desk Coordinator

Terrace of St Cloud; Florida; On-site; USD 30,000 - 42,000; Full time

Job summary

Terrace of Saint Cloud is seeking a receptionist to perform clerical support in accordance with established procedures and as directed by supervision. Responsibilities include handling calls, directing visitors, mail processing, and maintaining confidentiality of resident information.

The role requires basic computer skills, 12th grade education, and prior clerical experience. It involves interacting with residents, visitors, and staff within a long-term care setting.

Qualifications

• Minimum 12th grade education or equivalent.
• At least 2 months clerical experience or completed a secretarial program.
• Able to read, write, speak English.
• Able to type a minimum of 30 words per minute and operate a computer.
• Knowledge of HIPAA privacy practices and confidentiality.

Responsibilities

• Operate paging/telephone system as required.
• Answer telephones and direct callers to appropriate person or department.
• Greet visitors and direct to offices or resident rooms.
• Receive, and distribute mail; prepare outgoing mail (FEDEX/USPS).
• Maintain confidentiality of resident and facility information.
• Assist with administrative duties (typing, filing).
• Assist the Business Office Manager as required.

Skills

Communication skills

Customer service

English literacy

Calm under pressure

Teamwork

Education

High school diploma

Tools

Copy machine

Fax machine

Multi-line telephone

10-key calculator

Computer literacy

Job description

Terrace of Saint Cloud is seeking a receptionist to perform clerical support in accordance with established procedures and as directed by supervision. Responsibilities include handling calls, directing visitors, mail processing, and maintaining confidentiality of resident information.

The role requires basic computer skills, 12th grade education, and prior clerical experience. It involves interacting with residents, visitors, and staff within a long-term care setting.