Resident Care Concierge & Liaison (Full-Time)

Westvolusiahc; Deltona (FL); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

PTO

Medical & Dental Benefits

Employee Recognition Programs

Company Perks & Team-Oriented Enviorn

1 Personal Floating Holiday

Job summary

West Volusia Healthcare & Rehabilitation in Deltona, FL seeks a compassionate Concierge to welcome residents, respond to needs, and coordinate with facility departments to ensure residents feel heard and cared for. This full-time role offers a stable schedule (11:30 AM – 7:30 PM) and a competitive hourly pay.

You will provide emotional support, accompany residents, assist with non-clinical tasks, and help admissions with signed agreements, while walking floors daily to enhance resident

Qualifications

• Excellent customer service and communication are essential.
• Must be able to read, write, speak, and understand English.
• Ability to exercise sound judgment and make independent decisions.
• Willingness to learn and implement new practices and procedures.
• Ability to read and interpret financial documents and reports.
• Proficiency with computer systems, software applications, and standard office equipment.
• Compassionate, professional, and comfortable working with seniors in a healthcare environment.

Responsibilities

• Provide emotional support, companionship, and exceptional customer service to residents.
• Serve as a liaison between residents and facility departments to ensure needs are addressed promptly.
• Assist with non-clinical resident requests, including delivering ice, adjusting pillows, reading mail, and general assistance.
• Welcome and support new admissions, helping residents feel comfortable and informed during their transition.
• Conduct follow-up visits with residents and coordinate with departments to promote satisfaction and well-being.
• Walk facility floors daily to monitor and enhance the resident experience.
• Support the admissions team by obtaining signed admission agreements.

Skills

Customer service

Communication skills

English proficiency

Judgment and decision-making

Willingness to learn

Reading financial documents

Computer literacy

Tools

Office software

Job description

Concierge

Facility: West Volusia Healthcare & Rehabilitation
Location: Deltona, Florida
Schedule: Full-Time | 11:30 AM – 7:30 PM
Pay Rate: $17–$22 per hour

Join Our Team and Make a Difference!

West Volusia Healthcare & Rehabilitation is seeking a compassionate, service-oriented Concierge to help create a welcoming and supportive experience for our residents. In this role, you will build meaningful relationships, respond to resident needs, and work closely with facility departments to ensure residents feel heard, valued, and cared for.

Key Responsibilities

• Provide emotional support, companionship, and exceptional customer service to residents.

• Serve as a liaison between residents and facility departments to ensure their needs are addressed promptly.

• Assist with non-clinical resident requests, including delivering ice, adjusting pillows, reading mail, answering questions, and providing general assistance.

• Welcome and support new admissions, helping residents feel comfortable and informed during their transition.

• Conduct follow-up visits with residents and coordinate with appropriate departments to promote resident satisfaction and well-being.

• Walk facility floors daily to monitor and enhance the overall resident experience.

• Support the admissions team by obtaining signed admission agreements.

• Communicate resident concerns and requests effectively to appropriate team members.

Qualifications

• Excellent customer service and communication skills.

• Ability to read, write, speak, and understand English.

• Ability to exercise sound judgment and make independent decisions when necessary.

• Willingness to learn and implement new practices and procedures.

• Ability to read and interpret financial documents and reports.

• Proficiency with computer systems, software applications, and standard office equipment.

• Compassionate, professional, and comfortable working with seniors in a healthcare environment.

Benefits

• Generous Paid Time Off (PTO)

• Medical & Dental Benefits

• Employee Recognition Programs

• Company Perks & Team-Oriented Environment

• 1 Personal Floating Holiday

If you are compassionate, dependable, and passionate about creating a positive experience for residents, we would love to meet you!

Apply today and become part of a team dedicated to making West Volusia Healthcare & Rehabilitation a welcoming place to call home.

Background screening information:
Florida Clearinghouse