Senior Living Concierge: Warm Front Desk Support

Luxe Healthcare; Wellington (FL); On-site; USD 26,000 - 40,000; Full time

Job summary

Luxe Healthcare in Florida is seeking a friendly Concierge to welcome residents, families, and visitors at our nursing home. You will be the first point of contact, coordinating requests and supporting daily operations with kindness and professionalism.

Candidates should have a high school diploma, customer service experience, and strong communication skills. This role requires handling inquiries, maintaining logs, and safeguarding resident privacy in a compassionate team environment; Florida

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, hospitality, healthcare, senior living, or a nursing home preferred.
• Excellent communication and interpersonal skills.
• A compassionate, patient, and respectful approach to working with older adults.
• Strong organizational skills and the ability to multitask.
• Basic computer and telephone skills.
• Ability to remain calm, professional, and courteous in a busy environment.
• Ability to work independently and collaboratively as part of a team.
• Good judgment and the ability to maintain confidentiality.

Responsibilities

• Greet residents, families, visitors, vendors, and staff in a friendly and professional manner.
• Serve as the primary front desk contact and provide helpful, timely assistance.
• Answer and direct incoming calls and messages.
• Respond to general questions regarding facility services, activities, dining, visiting procedures, and schedules.
• Assist residents and families with non-clinical requests and coordinate with the appropriate departments.
• Maintain a clean, organized, and welcoming reception area.
• Follow visitor sign-in procedures and facility security protocols.
• Coordinate transportation requests, appointments, deliveries, tours, and meetings as directed.
• Receive and distribute mail, packages, flowers, and other deliveries.
• Support resident and family events and activities as needed.
• Maintain accurate records and logs in accordance with facility procedures.
• Protect resident privacy and maintain strict confidentiality.
• Communicate with patience, empathy, and respect when assisting residents with varying needs and abilities.
• Address concerns professionally and refer clinical or administrative matters to the appropriate supervisor.
• Follow facility policies, safety guidelines, emergency procedures, and applicable regulations.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Multitasking

Teamwork

Professionalism

Calm under pressure

Privacy/confidentiality

Independent working

Education

High school diploma or equivalent

Tools

Computer basics

Phone systems

Job description

Luxe Healthcare in Florida is seeking a friendly Concierge to welcome residents, families, and visitors at our nursing home. You will be the first point of contact, coordinating requests and supporting daily operations with kindness and professionalism.

Candidates should have a high school diploma, customer service experience, and strong communication skills. This role requires handling inquiries, maintaining logs, and safeguarding resident privacy in a compassionate team environment; Florida