Resident Care Concierge & Front Office Coordinator

Socket.dev; Slinger (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Platinum Communities seeks a Wellness Coordinator to support front office operations and resident care coordination within a licensed community. You will greet visitors, manage calls, schedule transportation, and maintain records with attention to privacy and safety.

The role supports executives and the management team, participates in on-call staffing, and assists with care plans, ISPs, and regulatory compliance while ensuring a welcoming, professional environment.

Qualifications

• Minimum 18 years of age and HS diploma or equivalent.
• Minimum 2 years caregiving experience in CBRF/RCAC preferred.
• Strong written and verbal communication skills and computer proficiency.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Greet residents, families and visitors and manage front office duties.
• Answer calls, direct inquiries and provide information on community services.
• Coordinate transportation and appointment scheduling for residents.
• Maintain resident records and ISPs, ensuring privacy and regulatory compliance.
• Support staffing, onboarding, and on-call rotation for coverage needs.
• Assist with care coordination, hospitalization records and readmission processes.
• Uphold confidentiality and assist in emergency responses.

Skills

Communication skills

Caregiving experience

Multitasking

Computer literacy

Education

High school diploma or equivalent

Tools

EMAR updates

Job description

Platinum Communities seeks a Wellness Coordinator to support front office operations and resident care coordination within a licensed community. You will greet visitors, manage calls, schedule transportation, and maintain records with attention to privacy and safety.

The role supports executives and the management team, participates in on-call staffing, and assists with care plans, ISPs, and regulatory compliance while ensuring a welcoming, professional environment.