Wellness Coordinator: Front Desk & Care Operations

Autumn-Oaks-Assisted-Living; Slinger (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Platinum Communities in Wisconsin is seeking a Wellness Coordinator to manage front-office operations and support resident care. You will greet visitors, handle calls, coordinate transportation, and assist with care plans.

You will schedule staff, onboard new hires, maintain attendance records, and participate in on-call rotations. This role emphasizes confidentiality, teamwork, and compassionate service across the community.

Qualifications

• Minimum 18 years of age.
• High school diploma or equivalent required.
• Minimum 2 years of experience as a caregiver or in a similar role within a CBRF/RCAC setting preferred.
• Strong written and verbal communication skills.
• Proficient with computers and willing to learn new technology platforms.
• Strong organizational skills and ability to multitask in a dynamic environment.
• Must be flexible to work evenings, weekends, and holidays as needed.
• Current or ability to obtain CBRF/RCAC certifications including Standard Precautions, Medication Administration, Fire Safety, First Aid, and others as required.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Greet residents, families, and visitors and direct calls to appropriate departments.
• Coordinate transportation and appointment scheduling for residents.
• Manage mail, packages, and deliveries and perform general office duties.
• Order and track DME and assist with pharmacy communication and EMAR updates.
• Create and maintain staff schedules for coverage and budgets.
• Coordinate onboarding, including orientation logistics for new hires.
• Maintain time and attendance records and participate in on-call staffing rotation.
• Participate in resident care meetings and maintain up-to-date records.
• Review and implement ISP changes and assist with hospitalization records and readmissions.
• Provide direct care support as needed and ensure resident safety, privacy, and dignity.

Skills

Communication skills

Written communication

Verbal communication

Multitasking

Organization

Flexibility

Caregiver experience

Computer proficiency

Education

High school diploma or equivalent

Job description

Platinum Communities in Wisconsin is seeking a Wellness Coordinator to manage front-office operations and support resident care. You will greet visitors, handle calls, coordinate transportation, and assist with care plans.

You will schedule staff, onboard new hires, maintain attendance records, and participate in on-call rotations. This role emphasizes confidentiality, teamwork, and compassionate service across the community.