Resident Billing & Office Operations Assistant

The Heights Rehab; Broadview Heights (OH); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The Heights Rehabilitation and Healthcare Center is seeking an Assistant Business Office Manager to support daily business office operations, billing processes, and resident financial matters. This role emphasizes accuracy, professionalism, and strong customer service to residents and their families.

The ideal candidate will have healthcare or business office experience, knowledge of billing and insurance workflows, and excellent communication.

Qualifications

• Experience in healthcare or business office management.
• Strong billing and insurance knowledge.
• Excellent written and verbal communication.
• Highly organized with attention to detail.

Responsibilities

• Oversee daily business office operations and ensure procedural compliance.
• Support billing, insurance verification, invoicing, and collections.
• Handle resident billing inquiries and payment arrangements.
• Maintain accurate resident records and regulatory compliance.
• Process Medicare, Medicaid, and private insurance claims.
• Provide admin support to Business Office Manager and others.
• Serve as point of contact for residents and families on financial matters.
• Coordinate with clinical team for documentation and care coordination.
• Assist with audits and corrective actions.
• Uphold Excellence in Care through strong customer service.

Skills

Healthcare billing

Communication skills

Organizational skills

Multitasking

Microsoft Office

Tools

Office software

Job description

The Heights Rehabilitation and Healthcare Center is seeking an Assistant Business Office Manager to support daily business office operations, billing processes, and resident financial matters. This role emphasizes accuracy, professionalism, and strong customer service to residents and their families.

The ideal candidate will have healthcare or business office experience, knowledge of billing and insurance workflows, and excellent communication.