Assistant Business Office Manager (ABOM)

The Heights Rehab; Broadview Heights (OH); Hybrid; USD 42,000 - 52,000; Full time

Job summary

The Heights Rehabilitation and Healthcare Center is seeking an Assistant Business Office Manager to support daily business office operations, billing processes, and resident financial matters. This role emphasizes accuracy, professionalism, and strong customer service to residents and their families.

The ideal candidate will have healthcare or business office experience, knowledge of billing and insurance workflows, and excellent communication.

Qualifications

• Experience in healthcare or business office management.
• Strong billing and insurance knowledge.
• Excellent written and verbal communication.
• Highly organized with attention to detail.

Responsibilities

• Oversee daily business office operations and ensure procedural compliance.
• Support billing, insurance verification, invoicing, and collections.
• Handle resident billing inquiries and payment arrangements.
• Maintain accurate resident records and regulatory compliance.
• Process Medicare, Medicaid, and private insurance claims.
• Provide admin support to Business Office Manager and others.
• Serve as point of contact for residents and families on financial matters.
• Coordinate with clinical team for documentation and care coordination.
• Assist with audits and corrective actions.
• Uphold Excellence in Care through strong customer service.

Skills

Healthcare billing

Communication skills

Organizational skills

Multitasking

Microsoft Office

Tools

Office software

Job description

At The Heights Rehabilitation and Healthcare Center, we are dedicated to providing the highest standard of care to our residents. As a team of compassionate healthcare professionals, we are committed to creating an environment where our residents and their families can feel confident in the care we provide. Our Excellence in Care tagline is not just a slogan but a promise to deliver exceptional service with every interaction. We are currently looking for a motivated and detail-oriented Assistant Business Office Manager to join our team.

Position Summary

The Assistant Business Office Manager will play a crucial role in supporting the day-to-day operations of the business office. This individual will assist in overseeing administrative functions, managing billing and financial processes, ensuring smooth operations, and providing exceptional customer service to residents and their families. The ideal candidate will have excellent organizational skills, a strong understanding of office systems, and a dedication to maintaining a high level of professionalism.

Key Responsibilities

• Assist in overseeing the daily operations of the business office, ensuring efficient workflows and adherence to established procedures.
• Support billing processes, including insurance verification, invoicing, and follow-up on outstanding accounts.
• Assist with resident financial matters, such as billing inquiries, payment arrangements, and documentation.
• Maintain accurate and up-to-date records for residents, ensuring compliance with regulations and internal policies.
• Ensure timely and accurate submission of Medicare, Medicaid, and private insurance claims.
• Provide administrative support to the Business Office Manager and other departments as needed.
• Act as a point of contact for residents, families, and staff regarding financial matters and office operations.
• Collaborate with the clinical team to ensure proper documentation and smooth coordination of resident care.
• Help with audit preparations and assist in the implementation of corrective actions as needed.
• Uphold the Excellence in Care philosophy through excellent customer service and dedication to quality.

Qualifications

• Previous experience in healthcare or business office management preferred.
• Strong understanding of billing, insurance, and financial processes in a healthcare setting.
• Excellent communication skills, both written and verbal.
• Highly organized with a strong attention to detail.
• Ability to manage multiple tasks efficiently and work independently.
• Proficiency in Microsoft Office and office management software.
• Knowledge of HIPAA regulations and confidentiality requirements.
• Compassionate, team-oriented, and committed to providing outstanding service to residents and their families.

Why Work at The Heights Rehabilitation and Healthcare Center?

• A supportive, collaborative work environment with a focus on Excellence in Care.
• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• A chance to make a meaningful impact on the lives of residents and their families.