Resident Automation Technician Team Lead (M/F/D)*

TGW Logistics; Kernersville (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with company match

Tuition reimbursement

PTO package

Safety shoe reimbursement

Protective eyewear

Fitness reimbursement

Job summary

TGW Logistics is seeking an on-site Resident Automation Technician Lead in Kernersville, NC, to supervise the TGW resident technician team at the customer facility. You will act as the primary liaison for automation and personnel matters, overseeing maintenance on conveyors, shuttles, and related systems and guiding incidents and training needs.

The role requires electromechanical expertise, leadership experience, and strong communication skills to manage high-stress situations and coordinate

Qualifications

• Associate degree or technical certificate in controls engineering, mechatronics, industrial maintenance, electrical engineering, or related field.
• Several years of experience maintaining, troubleshooting, and repairing equipment in industrial/warehousing environments.
• Knowledge of electromechanical troubleshooting and repair of conveyors, AS/RS, and shuttle systems.
• Prior leadership experience.
• Strong interpersonal and conflict-resolution skills in high-stress scenarios.
• Please see full job description for additional physical requirements.

Responsibilities

• Serve as the point person between the facility and Lifetime Services team for automation and personnel topics.
• Assist with onsite responsibilities such as managing incidents, training needs, shift coordination, timecards, and customer meetings.
• Coordinate work orders and oversee maintenance activities on automated equipment onsite (conveyors, cranes, shuttles, scale checks, carton-opening systems).
• Provide hands-on maintenance, lead troubleshooting efforts, and communicate activities to the customer.
• Resolve equipment issues quickly, perform root cause analyses, and drive resolution.
• Monitor and maintain site spare parts inventory and liaise with customer to manage inventory.

Skills

Leadership

Troubleshooting

Electromechanical

Industrial maintenance

Communication

Education

Associate degree or technical certificate in controls engineering / mechatronics

Tools

Conveyors

AS/RS

Shuttle systems

Job description

Kernersville

The Resident Automation Technician Lead is responsible for supporting the customer on all automation-related topics and supervising the day-to-day operations of a TGW resident technician team stationed at one of TGW’s customer facilities. The Resident Automation Technician Lead acts as a key liaison between the customer and TGW on automation and personnel matters. In addition to customer service and leadership skills, this role requires thorough knowledge of electrical, mechanical, controls automation, and software support.

This position is onsite at our customer in Kernersville, NC.

Shift: Monday - Friday 2:30 -11:30p

What you’ll be handling

• Serve as the point person between the supported facility and assigned Lifetime Services team for automation and personnel-related topics.
• Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time-off requests, attending customer meetings, and other tasks as directed.
• Coordinate work orders and oversee maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
• Provide hands-on assistance with such maintenance activities, lead efforts to troubleshoot and resolve issues requiring in-depth technical knowledge, and communicate maintenance activities to the customer as needed.
• Resolve customer equipment issues as quickly and practically as possible. Perform root cause analyses and drive issues to resolution.
• Monitor and maintain the site spare parts inventory, and/or work closely with customer to maintain inventory upon request.

What you’ll need

• Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.
• Several years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.
• Demonstrated knowledge of electromechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems.
• Previous experience holding formal or informal leadership roles.
• Demonstrated leadership ability and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution skills.
• Please see full job description for additional physical requirements.

What you'll receive

• TGW offers full medical, dental, and vision benefits, 401K with company match, tuition reimbursement, competitive pay with PTO package offerings, along with safety shoe, protective eyewear, and fitness reimbursement.

TGW is an equal opportunity employer.