Resident Admissions Specialist

PACS; Sonoma (CA, AL); On-site; USD 40,000 - 50,000; Full time

Job summary

PACS seeks a proactive Admissions Assistant to support the admissions team and coordinate smooth intake for new residents. You will work closely with families, hospitals, and clinical staff to gather documents, verify information, and guide applicants through the pre-admission process.

The role requires strong communication, confidentiality, and organizational skills, with proficiency in Microsoft Office and EHR systems to maintain accurate records and ensure compliant admissions workflows.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Confidentiality

Phone etiquette

Tools

Microsoft Office

EHR systems

Job description

PACS seeks a proactive Admissions Assistant to support the admissions team and coordinate smooth intake for new residents. You will work closely with families, hospitals, and clinical staff to gather documents, verify information, and guide applicants through the pre-admission process.

The role requires strong communication, confidentiality, and organizational skills, with proficiency in Microsoft Office and EHR systems to maintain accurate records and ensure compliant admissions workflows.