Resident Admissions & Outreach Specialist

Sweetwater Care; Stockton (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Sweetwater Care in Stockton, CA is seeking an Admissions Coordinator to manage admission guidelines, marketing programs, and resident transition with a focus on census growth.

You will screen applicants, verify information, coordinate with hospital and social services, and ensure accurate financial verification prior to admission.

The role requires sales and healthcare knowledge to connect with referral sources and families, delivering professional service and smooth transitions.

Qualifications

• College degree preferred.
• Sales experience, Skilled Nursing experience, products or pharmaceuticals is desirable.
• Familiarity with long-term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and actively participates in writing, updating, and recommending changes to admissions criteria, policies and procedures.
• Markets programs and facilities by providing information, answering questions and conducting tours with prospective residents and/or responsible parties, and referral sources.
• Handles walk-in or telephone inquiries and invites referral source to nursing center; completes inquiry electronic system for admissions, Medicare facts, and room rates; Gathers nursing information from e-discharge system, or floor nurse at hospital.
• Ensures financial verification is accurate and complete before the resident is admitted to the Facility thus assisting in reducing accounts receivable.
• Screens prospective residents by comparing resident's condition to admission criteria; evaluating and accepting or rejecting residents; referring residents and family to other programs and institutions.
• Resolves resident/family dissatisfactions by investigating concerns; recommending changes in service policies and procedures.
• Maintains necessary knowledge of served market areas, resident origin, and major referral sources.
• Assists with census development efforts by making quality contact (telephone, e-mail, other) with referral sources.
• Manages incoming inquiries, as needed, dependent on sales model (i.e. central intake)
• Uses clinical inventory to evaluate residents for admission; when necessary, visits prospective residents in the hospital and makes assessment regarding his/her suitability for admission in the nursing center, when required; Contacts Social Services Department to verify eligibility; Contacts insurance companies to determine or verify coverage; Meets in center with families upon or before admission to sign paper work, timely and accurately; Records information that identifies physician and resident, type of accommodation required, insurance coverage, and date of admission, inspects resident’s room prior to admission, active role in morning kick off meeting.
• Effectively sells private transition days to current residents.
• May assist Administrator in contacting families after admission and discharge to personally determine satisfaction; Provides timely follow-up on family or guarantor complaints and problem solves with residents and/or staff.

Skills

Sales experience

Skilled Nursing experience

Long-term care

Professional image

Education

College degree

Job description

Sweetwater Care in Stockton, CA is seeking an Admissions Coordinator to manage admission guidelines, marketing programs, and resident transition with a focus on census growth.

You will screen applicants, verify information, coordinate with hospital and social services, and ensure accurate financial verification prior to admission.

The role requires sales and healthcare knowledge to connect with referral sources and families, delivering professional service and smooth transitions.