Admissions Concierge & Patient Care Liaison

Sweetwater Care; Gallatin (TN); On-site; USD 42,000 - 56,000; Full time

Job summary

Sweetwater Care seeks a Patient Care Coordinator (Admissions) to manage the referral-to-admission process for a skilled nursing facility. You will liaise with referral sources, patients, families, hospitals, physicians, and internal teams to ensure timely admissions, compliance, and census growth.

The ideal candidate is organized, customer-service oriented, detail-focused, and capable of managing multiple priorities in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Experience in healthcare admissions or related role preferred.
• Familiarity with Medicare/Medicaid and insurance processes preferred.
• Proficiency with electronic medical records and referral systems.

Responsibilities

• Manage referral inquiries and respond in a timely manner.
• Coordinate admission logistics and transportation as needed.
• Verify insurance coverage and eligibility.
• Submit and monitor prior authorization requests.
• Maintain referral tracking and accurate documentation.
• Communicate admission updates to leadership and care teams.

Skills

Organizational skills

Communication skills

EMR systems

Referral management

Attention to detail

Prioritization

Insurance verification

Education

High School Diploma or equivalent

Job description

Sweetwater Care seeks a Patient Care Coordinator (Admissions) to manage the referral-to-admission process for a skilled nursing facility. You will liaise with referral sources, patients, families, hospitals, physicians, and internal teams to ensure timely admissions, compliance, and census growth.

The ideal candidate is organized, customer-service oriented, detail-focused, and capable of managing multiple priorities in a fast-paced healthcare setting.