Resident Admissions Concierge — Welcoming New Residents

Ahwatukee Post Acute; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Ahwatukee Post Acute is seeking an Admissions Assistant to warmly welcome new residents and their families. You will coordinate admissions, perform pre-admission assessments, maintain records, and collaborate with interdisciplinary teams to ensure a smooth transition.

In this role you will verify insurance, assist with verifications and authorizations, and provide tours and information to families. Excellent communication and meticulous organization are essential in our team-oriented environment.

Qualifications

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Excellent communication

Interpersonal skills

Customer service

Organizational skills

Confidentiality

Attention to detail

Tools

Microsoft Office

EHR systems

Job description

Ahwatukee Post Acute is seeking an Admissions Assistant to warmly welcome new residents and their families. You will coordinate admissions, perform pre-admission assessments, maintain records, and collaborate with interdisciplinary teams to ensure a smooth transition.

In this role you will verify insurance, assist with verifications and authorizations, and provide tours and information to families. Excellent communication and meticulous organization are essential in our team-oriented environment.