Admissions Assistant (Part-time/ Weekends) - Ahwatukee Post Acute

Silverwood Post Acute; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Silverwood Post Acute is seeking an Admissions Assistant to ensure a smooth transition for new residents and families. You will support the Admissions Coordinator and collaborate with interdisciplinary teams to streamline admissions, pre-admission assessments, and documentation.

Ideal candidates have healthcare admissions experience, knowledge of Medicare/Medicaid processes, and strong communication, organizational, and confidentiality skills.

Qualifications

• Experience in admissions healthcare or long-term care preferred.
• Knowledge of Medicare/Medicaid and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to handle sensitive information with confidentiality and professionalism.

Responsibilities

• Serve as first point of contact for prospective residents, families, hospitals, and referrals.
• Coordinate and schedule admissions, including pre-admission assessments and documentation.
• Maintain accurate records per federal, state and facility regulations.
• Assist with insurance verifications, authorizations and financial eligibility.
• Provide facility tours and information to prospective residents and families.
• Collaborate with nursing, social services and admin staff for seamless admissions.
• Prepare and distribute admission packets and documentation.
• Follow up with hospitals, physicians and case managers for timely transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Confidentiality

Education

No specific degree required

Tools

Microsoft Office

Electronic Health Records (EHR)

Job description

General Purpose

The Admissions Assistant plays a vital role in ensuring a smooth and welcoming transition for new residents and their families. This position supports the Admissions Coordinator and collaborates with interdisciplinary teams to facilitate efficient and empathetic admissions processes.

Essential Duties

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Supervisory Requirements

No supervisory requirements.

Education and/or Experience

• Prior experience in admissions, healthcare, or long-term care setting strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and electronic health record (EHR) systems.
• Ability to handle sensitive information with confidentiality and professionalism.

Physical Demands

• Frequent sitting, standing, and walking
• Occasional lifting up to 25 lbs
• Regular use of computer and phone
• Ability to focus in a busy environment
• Clear communication and attention to detail required

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low to moderate.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.