Resident Admissions Concierge — Caring & Organized

Champion City Nursing & Rehabilitation; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K

Same Day Pay

Holiday Pay

Paid Time Off

Supportive Team Enviroment

Job summary

Champion City Nursing & Rehabilitation in Pittsburgh, PA, seeks an Admissions Concierge to welcome new residents and families, coordinate the admission process, and ensure a smooth transition from inquiry to move-in.

You will collaborate with clinical and support staff, maintain accurate records, and provide facility information, tours, and exceptional customer service in a fast-paced environment.

Qualifications

• 1 year of experience in a Skilled Nursing setting.
• Excellent communication and interpersonal skills.
• Detail-oriented and highly organized.
• Proficiency in Excel required.

Responsibilities

• Coordinate the admission process, including gathering documentation and conducting tours.
• Provide exceptional customer service to residents, families, and referring sources.
• Answer inquiries and share information about facilities and services.
• Work closely with clinical and support staff to ensure smooth transitions for new residents.
• Maintain accurate and up-to-date records of admissions and documentation.
• Participate in quality improvement initiatives to improve admission processes and resident experience.

Skills

Attention to detail

Organizational skills

Communication skills

Excel proficiency

Fast-paced environment

Admissions experience

Education

High school diploma or equivalent

Associate degree preferred

Tools

Excel

Job description

Champion City Nursing & Rehabilitation in Pittsburgh, PA, seeks an Admissions Concierge to welcome new residents and families, coordinate the admission process, and ensure a smooth transition from inquiry to move-in.

You will collaborate with clinical and support staff, maintain accurate records, and provide facility information, tours, and exceptional customer service in a fast-paced environment.