Residency & Tuition Services Specialist

Columbus State Community College; North Carolina; On-site; USD 24,000 - 34,000; Full time

Job summary

Columbus State Community College in Columbus, OH is seeking a Residency Specialist to assist students with Ohio residency for tuition and related records. The role involves handling inquiries electronically, by phone, and in person while coordinating with various college departments.

This position requires maintaining confidentiality of student information, examining residency documentation, and certifying eligibility. It emphasizes customer service in a fast-paced higher-ed environment.

Qualifications

• High School Diploma or GED required with 3 years of clerical experience.
• Experience in student services or residency processes preferred.
• Strong communication and organizational skills.

Responsibilities

• Certify in-state tuition eligibility for students.
• Explain Ohio residency requirements to applicants.
• Maintain confidentiality of student records and data.
• Utilize student information and document management systems.
• Respond to inquiries in person, by phone, and electronically.
• Provide high-volume, professional customer service.

Skills

Customer service

Student support

Communication skills

Phone support

Education

High School Diploma or GED

Tools

Student information system

Document management system

Workflow system

Job description

Columbus State Community College in Columbus, OH is seeking a Residency Specialist to assist students with Ohio residency for tuition and related records. The role involves handling inquiries electronically, by phone, and in person while coordinating with various college departments.

This position requires maintaining confidentiality of student information, examining residency documentation, and certifying eligibility. It emphasizes customer service in a fast-paced higher-ed environment.