Specialist, Delaware Operations

Columbus State Community College; United States; On-site; USD 24,000 - 34,000; Full time

Job summary

Columbus State Community College is seeking a Specialist, Delaware Operations to support the Delaware Campus and Regional Learning Centers. You will help with data documentation, scheduling, event rentals, and daily operations to maintain safe, welcoming spaces for students, faculty, staff, and visitors.

The role emphasizes front-line customer service, logistics, and coordination with campus partners. A high school diploma and at least 1 year of customer service experience are required, with a

Qualifications

• Requires high school diploma or GED.
• At least 1 year of customer service experience.
• State Vehicle Operator's License or ability to obtain access to work sites.

Responsibilities

• Provide in-person front-line customer service to students, staff, and visitors.
• Process forms, data entry, and support room reservations and events.
• Assist with campus facilities workflow, including reporting and daily rounds.
• Support academic planning, scheduling, and coordination with Delaware Campus partners.

Skills

Customer service

Education

High School Diploma or GED

Job description

Compensation Type: Hourly Compensation: $20.85

ESSENTIAL JOB FUNCTIONS

The Specialist, Delaware Operations serves as a representative for the College to support Delaware Campus functions. This role supports the Senior Director for the Delaware Campus and Regional Learning Centers (RLC’s) to ensure the locations’ operational strategies and goals are achieved. The Specialist may work closely with the Program Coordinators at the Delaware Campus on tasks including but not limited to data documentation, event rentals/reservations, academic planning and scheduling, submitting work orders. This role supports the campus’s strategic goals by maintaining safe, functional, and welcoming instructional, administrative, and event spaces for students, faculty, staff, and visitors.

Operational Support: May perform administrative duties associated with operational support including, but not limited to, processing forms and data entry, supporting the room reservation and rental process, coordinating external events on campus, assisting with ad hoc facility requests, and other associated tasks, as necessary. This may also include supporting facility projects at the location by gathering information and data, compiling processes, assembling timelines, and providing communication to affected partners as directed. May coordinate and assist with operational logistics for events and programs hosted by the Delaware Campus; help maintain an operational policy and procedure manual for the Delaware Campus; complete daily facility rounds, notate any operational adjustments needed, place work orders for facilities and janitorial services, and send a daily report to the Senior Director for review; and serve as a campus liaison for food and vending services. May perform administrative duties associated with supporting students, faculty, and staff, including but not limited to, processing forms, directing ad hoc requests for support services, data entry, and other associated tasks, as necessary. This may also include supporting services offered at the location, such as testing center, library services, tutoring, student activities, etc. and assisting with events and programs hosted by the Delaware Campus and RL’Cs. May provide general information about campus services and resources, student life, and opportunities for campus involvement. May provide general student outreach and assist with enrollment campaigns, gather data, and provide outcomes to the administrative team.

Customer Service & Administrative

Provides in-person, front-line professional customer service for internal and external customers including but not limited to community members, students, faculty, staff, and administrators. Answers questions, phone calls, emails, and other communication in a timely manner. Responds to inquiries, identifies needs, answers questions, provides information, and facilitates operational assistance, when necessary. Handles general student inquiries and makes referral to appropriate campus resources. Answers phones, routes calls, and takes messages. Provides assistance to other areas, when necessary, and responds to questions. Retrieves and analyzes data reports for the Delaware Campus. Researches, compiles, and formulates facility data for reporting measures. Maintains accurate records, organization, and files. Maintains confidentiality of all sensitive information and records.

Culture of Respect

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Schedule

Hours may include working outside of a normal workweek schedule with non-traditional work hours such as 11 am-7 pm/12 pm-8 pm.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

High School Diploma or GED

One (1) year of experience in customer service.

State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).

*An appropriate combination of education, training, coursework, and experience may qualify a candidate. CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Full Time/Part Time

Full time

Union (If Applicable)

Union (If Applicable)

Thank you for your interest in positions at Columbus State Community College.

There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. For more information on the Columbus State's community impact, please check out our Community page. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity.

Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at [e-mail]. For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals’ race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression. Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions). Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process.