Residence Operations Lead — Assistant Manager

Rising Ground; New York (NY); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

PTO policy (11 Paid Holidays, Paid S.T

Remote / flexible work options (If app

Job summary

Rising Ground in The Bronx, NY, seeks an Assistant Residence Manager to support daily operations of a residential program. You will help supervise staff, coordinate supports, and implement Life Plans with a person-centered approach to respect rights and independence.

The role emphasizes safety, regulatory compliance, and collaboration with a Quality Improvement team to enhance services and outcomes across 138 sites in NY. This is a full-time on-site position.

Qualifications

• Associate's Degree in Human Services or related field preferred.
• 2 years’ experience working in a similar environment.
• Knowledge of Intellectual/Developmental Disabilities
• Must have a clean NYS Driver’s License
• AMAP and First Aid/CPR/AED certification a plus
• Must have a valid driver’s license from tri-state area (NYS Preferred)
• Skilled with Microsoft Office Suite, especially MS Word and MS Outlook

Responsibilities

• Assist the Residence Manager in ensuring the program is adequately staffed, effectively operated, and provides consistent, high-quality services.
• Assist with recruitment, interviewing, onboarding, supervision, coaching, and ongoing performance management of residential staff.
• Coordinate staff schedules, supervision meetings, training, competency development, and maintenance of required training records.
• Observe and monitor staff performance to ensure individuals’ Life Plans, goals, behavioral supports, and daily activities are implemented effectively.
• Ensure residential programs comply with applicable federal, state, local, OPWDD, and organizational regulations, policies, and quality standards.
• Monitor health, safety, and well-being of individuals, including medication records, medical appointments, follow-up care, and coordination with nursing and other clinical providers.
• Ensure incidents, injuries, medical concerns, and other required events are documented, reported, reviewed, and followed up on.
• Monitor daily documentation, Foothold records, billing information, progress notes, and other program records for accuracy and timeliness.
• Conduct program monitoring activities, including unannounced visits, quality reviews, and follow-up on corrective actions.
• Build and maintain positive relationships with individuals, families, guardians, advocates, staff, healthcare providers, and other stakeholders.
• Promote a person-centered, culturally responsive environment supporting rights, independence, and community participation.
• Provide leadership and operational support in the absence of the Residence Manager.

Skills

2 years experience

Education

Associate's Degree in Human Services or related field

Job description

Rising Ground in The Bronx, NY, seeks an Assistant Residence Manager to support daily operations of a residential program. You will help supervise staff, coordinate supports, and implement Life Plans with a person-centered approach to respect rights and independence.

The role emphasizes safety, regulatory compliance, and collaboration with a Quality Improvement team to enhance services and outcomes across 138 sites in NY. This is a full-time on-site position.