Assistant Residence Manager

Rising Ground; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Rising Ground is seeking an Assistant Residence Manager to lead daily program development, supervision, and coordination of youth services across locations in New York. The role emphasizes ensuring training compliance, coordinating medical and mental health appointments, and maintaining a positive, safe living environment for youth and staff alike.

You will supervise staff, assist with scheduling and program models, and support the Residence Manager in ensuring high-quality care and

Qualifications

• Experience working with youth and families in residential settings is required/preferred.
• Strong written and verbal communication skills are essential.
• Knowledge of child welfare and juvenile justice systems is desirable.

Responsibilities

• Ensure all staff are up to date with required training.
• Develop and manage weekly staff schedules for programs and transports.
• Oversee youth medical and mental health appointments and therapy coordination.
• Supervise staff, co‑facilitate weekly meetings, and step in for Residence Manager when needed.
• Perform site inspections, submit repairs, and monitor safety standards.

Skills

Youth experience

Residential settings

Written communication

Verbal communication

Child Welfare knowledge

Juvenile Justice knowledge

Education

High School diploma

Associates or Bachelor’s degree preferred

Job description

About Rising Ground Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 25,000 individuals. We do this through 50 programs in 70 locations throughout New York City and Westchester. Our strong belief and commitment to diversity shows not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in downtown Brooklyn.

About The Role

The Assistant Residence Manager assumes leadership responsibilities including daily program development, documentation oversight, staff supervision and scheduling, implementation, and facilitation of program models, guiding the youth development and treatment process, and ensuring effective communication between all shifts. Other duties include oversight of the physical environment, resource acquisition, and assisting with training of direct care staff.

What You’ll Do

Ensure all staff are up to date with all ACS/Rising Ground required training.

• Complete weekly staff schedules to support program day-to-day operations, facility transports, and outings.
• Ensure youths supported are available for all medical and mental health appointments, including individual and family therapy sessions, medication management, and psychological appointments.
• Conduct ongoing documented supervision with staff and co‑facilitate weekly staff meetings in coordination with the Residence Manager.
• Assume leadership role in the absence of the Residence Manager.
• Conduct site inspections on a routine basis and ensure standards are being met; submit work orders for repairs.

Review all logs twice a week and review incident reports followed by a supervisory review/note.

• Conduct weekly random video reviews and follow up with staff; conduct daily medication audits to ensure youth have an adequate amount of medication on hand, and confirm medication delivery with staff on site.
• Update the MAR as needed when youth medications are changed or discontinued and communicate with all parties regarding youth medication when required.
• Conduct safety and emergency procedures (e.g., fire drills), work in conjunction with the Residence Manager to ensure all PREA standards are adhered to, and maintain the ability to seek or become certified in required training (e.g., SCM, MYSI, fire safety).
• Complete JYF Core training and support new employees with the checklist; ensure group meetings are being conducted while facilitating groups as needed.
• Have the ability to perform SCM restraints.

Other related duties as assigned by supervisor.

Your Qualifications

• Minimum requirement: High School diploma; Associates or Bachelor’s degree preferred.
• Experience working with youth and families in residential settings.
• Knowledge of Child Welfare & Juvenile Justice.
• Written and verbal communication skills.

Supervisory Responsibility

Yes

Work Environment

Field/Corporate Office

Position Type/Expected Hours Of Work

Full time exempt position, 35 hours per week. Daily schedule and hours will fluctuate to meet the needs of the programs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.