Residence Life Office Assistant

CP02 Chatham College for Work Study Students; United States; On-site; USD 10,000 - 15,000; Part time

Job summary

CP02 Chatham College for Work Study Students seeks a Residence Life Office Assistant to support the front desk of the Office of Residence Life and help with essential administrative tasks for on-campus housing.

You will greet visitors, handle inquiries, manage keys, and assist with room and safety inspections under supervision. The role requires full-time student status for Fall 2026-Spring 2027 and up to 10 hours per week at $9.00/hour.

Qualifications

• Must be enrolled as a full-time student for the Fall 2026-Spring 2027 term.
• Available to work Monday through Friday between 9:00 a.m. and 8:00 p.m. with schedule determined after hiring.
• Must be in good standing with the University and follow all policies and residency guidelines.

Responsibilities

• Greet students, parents, families, and guests at the Residence Life front desk and direct them to staff.
• Answer office phone and respond to questions, relaying messages as needed.
• Check and respond to emails and voicemails.
• Manage key processes and test keys in residential spaces as required.
• Enter facilities work orders and coordinate with residents to ensure completion.
• Conduct room and safety inspections and assess damages as needed.
• Maintain and organize office filing systems and assist with special projects.
• Perform resident lockouts and issue temporary keys within office hours.
• Enforce residence life policies and assist with events and services.

Skills

Customer service

Front desk operations

Time management

Education

Full-time student status (Fall 2026-Spring 2027)

Job description

Position Overview and Responsibilities

The Residence Life Office Assistant, under the direction of the Assistant Director of Housing Operations, will assist with managing the front desk in the Office of Residence Life and are responsible for completing a variety of office functions (i.e., answering the phone, responding to emails, complete assigned projects, etc.). Residence Life Office Assistants also assist with a variety of administrative tasks and residence life services and events to ensure the successful operation of on-campus housing.

• Greet all students, parents, families, and guests as they enter the second floor of the Carriage House and direct them as necessary to the appropriate staff members and offices.
• Answer office phone and respond to questions, while relaying messages to staff members.
• Check and respond to office emails and voicemail messages.
• Manage office key processes and potentially test keys in residential spaces on campus.
• Enter facilities work orders and ensure completion by contacting residents and inspecting spaces.
• Conduct room inspections, health and safety inspections, damage assessments, and vacancy checks as needed.
• Assist with the management of the key closet, which includes hanging, inventorying, testing, and preparing keys.
• Maintain and manage office filing system, which includes organizing and re-organizing existing files.
• Perform resident lockouts and/or sign out temp keys during assigned office hours.
• Enforce residence life and university policies.
• Complete assigned special projects during office hours.
• Perform other Residence Life Office Assistant related responsibilities or duties as assigned.

Position Requirements

• Enrolled as a full-time student for the Fall 2026-Spring 2027 term.
• Available to work Monday through Friday between the hours of 9:00 a.m. to 8:00 p.m. The exact schedule will be determined once Residence Life Office Assistants are hired.
• Must be in good standing with the University, which includes having no academic, financial, medical, or student conduct holds on your student account.
• Any staff member that receives university academic probation at Chatham University will not be eligible to continue in this role, per university guidelines and restrictions.
• Have not outstanding holds, such as financial, medical, academic, or student conduct holds.
• Adhere to the Chatham University Student Honor Code and Residential Policies & Procedures outlined in the Student Handbook and Terms & Conditions of Residency throughout their term of employment.

Position Compensation

$9.00 per hour. Specific hours per week will be determined after the schedule is completed. Office Assistants cannot work more than 10 hours per week maximum.

Term of Service

The Residence Life Office Assistant-Summer 2026 starts on August 17, 2026 and concludes at the end of the day on April 30, 2027.

Summary

It is essential that each Residence Life Office Assistant perform all expectations listed in this position description and be able to meet all position requirements. If a staff member does not fulfill the responsibilities of the position, that staff member will be subject to a disciplinary review to address or correct the performance issue(s) or may be terminated from their Residence Life Office Assistant position. All current student employees should notify their other manager(s) if you work multiple jobs on campus at the same time. Additionally, students may not work more than 20 hours per week (combined between all campus jobs) during the academic year. Students may not exceed 980 work hours per calendar year. Student jobs do not automatically roll over to the next academic year or summer.

Chatham University strives to promote a campus environment that understands and embraces multiculturalism while increasing individuals' intercultural competence. We actively work to build and sustain a diverse and culturally vibrant campus, which promotes employee and student success and retention. Chatham University is an Equal Opportunity Employer with a strong commitment to diversity, inclusion, and equity. Chatham University does not discriminate on the basis of race, creed, color, religion, gender, gender identity, gender expression, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, age, national origin, age, disability, genetic information, veteran status, marital or family status, political affiliation, or any other characteristic protected by applicable law. Our Work Experience is the combination of everything that’s unique about our culture, our core values, our company meetings, our commitment to success, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hardworking, curious, trustworthy, humble and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in our area.